I know I've been on your case a few times (sorry, I don't have a case number ;-)) so you deserve thanks for your work today. Thank you for having HughesNet / Home Tech Support contact me today -- and they contacted me within an hour or two after you said they would contact me in the next day or two. (My problem was solved by disabling Web Acceleration.) Thanks for having them call me back four times, after they disconnected me three times.
Today, I'm a little less apprehensive about my contract with HughesNet -- thanks to you.