How about this? You emailed me a survey form to comment on a recent service call I made about slow service, connection failure, etc. The internet connection you provide was completely unable to connect and load the survey. Instead, I had to turn off my wireless network (which is very strong) and use cellular service. Cellular service with only three bars zipped immediately to your survey, which I declined to take.
Interesting. I have to turn off your service to share with you how poor it is.
Welcome and thank you for posting, we'd like to address your concerns so I pulled up your account to run diagnostics. I see there's possibly an alignment issue. Can you tell if there is anything obstructing the dish? Please let me know so I can address your service performance concern.