Near record poor performance Sunday evening at 20:30 Eastern time! It took nearly 15 minutes to logon to my server, dot5hosting.com, and just view (not download) my webmail.
This is with a testmy.net of:
This in no way is representative of the ultra slow throughput.
Woody - KZ4AK
Thank you for posting. After running diagnostics, it appears you are not on a managed beam any longer. We receive beam reports frequently and your beam is not listed currently. Due to the fact that the speeds being reported are within the normal range for your data plan, and your equipment shows a fully operational status, there is nothing to begin troubleshooting specifically. In these situations, our best bet is to escalate a case to our advanced technical support department since hidden issues such as this require very deep troubleshooting and investigation. If you would like to escalate a case, please let me know and I will post instructions on how to perform the speeds test methods we require.
Yes I am interested in finding a remedy for the (intermittent, but frequent) extremely poor throughput rates.
Please note that my test results are sometimes strange from testmy.net. I know I don't get 1000 - 2000 Bpps as is sometimes reported, but often testmy.net reports near advertised HN speed. Download speed, per testmy is (apparently) not the issue. It is something else causing huge "waiting" delays between data bursts. ...Much longer delays than could be attributed to latency.
BTW, What is the difference between a unmanaged beam (me) and a managed beam?
Woody - KZ4AK
The difference between an unmanaged beam and a managed beam is that managed beams are being actively monitored for reports of congestion. Congestion on an unmanaged beam is not likely as it has not been reported by any users or network operators. We are also unable to permanently move you to a different beam due to the fact that these are assigned based on geographical location and beam availability at the time of install.
I understand your speed tests may not be indicative of the issue you are experiencing, however, it is standard procedure and the escalated case will not be accepted without it. So that we can escalate a case, please create a testmy.net account and run 3-5 tests during different parts of the day. Post your test results link here in your thread.
Most important points to remember during this test:
-Do the tests while directly connected to the HughesNet modem with a LAN cable (wifi must be disabled*, NO third party Router or Wireless devices can be used for testing)
-use the 25MB size download test file ONLY for Gen5 Service Plan
-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in depth guide on running the tests, please visit: http://hninfo.us/speedtest
*If you don't know how to disable the wifi in the HT2000W, read "How do I manage my built-in WiFi modem?" in this PDF: http://customer.kb.hughesnet.com/Documents/1041318-0001_a.pdf Click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, 2.4Ghz Guest, 5Ghz, 5Ghz Guest).
Will run a number of tests and get back with the data.
FWIW, the first try did not work. Received the message (not exact quote) "Your speed cannot be in excess of 2100 Mbps, Try again". Number an wording are approximate, but this kind of return from testmy is not uncommon. Trying again produced numbers...
Still trying to gather data. Not always easy... Signal strength in the mid 90s - For example, an attempt at 11:30 AM, 10-16-19, got hung on the TLS handshake portion and "secure connection failed". Did a power down reset of HT2000. After reboot, got "Can't connect to server". About 5 minutes later finally reached testmy and ran test.
The results on first page:
TiP Summary - Minimum :: 22.93 Mbps | Middle :: 620.25 Mbps | Maximum :: 1715.85 Mbps
Not the same as reported in "My Results" when clicked that link:
TiP Summary - Minimum :: 31.25 Mbps | Middle :: 752.72 Mbps | Maximum :: 2359.3 Mbps
FWIW, The time stamps do not agree with the actual time of the test.
...Tests incomplete (more to come) but see https://testmy.net/quickstats/kz4ak
Woody - KZ4AK
This is from the latest test screen. My bad - In that I just noticed the My Results graph is a historical plot.
Still, this is not a credible test.
Did that test show as being HughesNet on that page? The reason I ask is that none of these tests are showing on your Results page. The only one that's showing from this evening is this...
Something's definitely not right, especially with you having so many tests that are goofing up like that. Once in a while is one thing, but that's crazy.
When I follow your link I see the single test, but when I go to
I see dozens of tests and the provider is listed as "hughes". So... ??????
A scn grab:
Here is another example of my problem - when trying to view a little video from the BBC
Keep the comments coming !!!