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The all to familiar problem, slow - slow - slow

Junior

Re: The all to familiar problem, slow - slow - slow

Yet another thing...  testmy is very often "losing connection", then "reconnecting".  Sometimes multiple reconnects attempts... Quite a bit of that during one session a few minutes ago...

Junior

Re: The all to familiar problem, slow - slow - slow

Here is another scn grab of results...

If I use the link (  https://testmy.net/db/Bm5VlNtRx  ), I get a report, but it is quite different from the first screen data when the test finishes:

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Distinguished Professor IV

Re: The all to familiar problem, slow - slow - slow

@hamradio 

 

I'm seeing the same thing from the Results page, though with different times due to them showing correctly for me.  

 

What I meant was the page where you got that snapshot of the single test   It should have showed some indication of it being a test for HughesNet internet.  Still, though, it shouldn't matter if it did or didn't.  Even if it didn't detect it as a HughesNet test it should still be showing up in your results, as it should show ALL tests you've run while being signed in, and that it doesn't is very odd.  But, it's possible that testmy is detecting that it's not a legitimate result with it being so wacky, so it's not saving it in your results.  I'm not really sure.

 

Again, though, whether it detected it as a HughesNet test or not doesn't really matter, so please disregard me even asking about that.  I'm overtired and was conflating that thought with something else.

 

There's no doubt that you've got some type of serious problem happening.  Not only should you not be seeing so many extreme results, you shouldn't be having any connection issues with the test.  Though I've had an occasional wacky result, that's something I've never seen. 

 

I really hope the engineers can figure out just what in the heck is going on.  

 

Edit:  I forgot to mention that I tried that video in the link you posted and it worked without issue.  Just another indication that something is seriously wrong with your service. 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Highlighted
Distinguished Professor IV

Re: The all to familiar problem, slow - slow - slow

@hamradio 

 

What that picture shows makes absolutely no sense.  All three things should coincide, as in the result showing at the top, the graph from the test in the middle, and the result showing as the most recent one below.  That the graph is WAY off is crazy.   

 

I wonder if the crazy graph on the test page is reflecting the connection issues, while the graph of the finished result, as in when you click on the TID for the test on your Results page, is eliminating those connection issues and is only showing the results from when the test was legitimately running?  

 

This...

Capture1.JPG

 

or this...

Capture.JPG

 

Either way, it's an indication that something is VERY wrong.  

 

I'm sure it's good that you're demonstrating all this, as the reps/engineers should know it.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Assistant Professor

Re: The all to familiar problem, slow - slow - slow

I think I remember that we're going to the same gateway, and using the same nasty connection via CenturyLink.

I think what you're seeing are the dead gaps that CenturyLink is inserting, and it's showing up as very strange catch-and-release spikes in the tests.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Junior

Re: The all to familiar problem, slow - slow - slow

Thanks guys,,,

I certainly agree that something is weird.  I hope  HN engineering will/can figure it out and correct it.   FWIW, performance isn't too bad right now (11 AM Eastern, 10-17-19.   As mentioned, sometimes the system works, just not too often or for too long.

_W_

 

Junior

Re: The all to familiar problem, slow - slow - slow

FYI, One more pair of scn grabs.

First is the scn returned after the test.  Second is what I get after clicking the TID.

_W_

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Moderator

Re: The all to familiar problem, slow - slow - slow

@hamradio,

 

Thank you for providing me with these tests. I will now be escalating a case for you. Please allow 1-3 business days for our advanced technical department to reach out to you. I will also be private messaging you the case number to use if you call in before they reach out. 

 

-Damian 

Junior

Re: The all to familiar problem, slow - slow - slow

Got it - Thanks Damian !    Will be waiting to hear.

 

Observation:  Earlier, I was asked if I could see a reference to HN on testmy.   Yes and no...   No mention of HN when I login to testmy.  However, after a test, if I scroll to the bottom of the page, there is a clickable box for HN.  Clicking the link sends me to a page that mentions HN and has links for  up / download tests.  I tried it that way and noticed no difference ( https://testmy.net/db/VktXVI1c6  )

-  The initial test results page is still quite different from what is seen by going to the link -- still reporting the wacky, beyond reality, Mbps maximum. 

Testmy is also still loosing connection and reconnecting - repeatedly.  

_W_

Junior

Re: The all to familiar problem, slow - slow - slow

I received a call from HN tech support.  They reported a number of issues similar to mine from my area.  A visit by a field tech has been scheduled for 22 October.   They indicated the tech may change my dish polarization.   I understand antenna polarization (e.g. vertical/horizontal/left-right circular), but uncertain what the implications may be for my connection.  The signal strength is typically =>100...

Unless this puts me on a different beam, not so hure how changing the polarization will fix the data delay issue.

I guess we will see....

_W_