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The all to familiar problem, slow - slow - slow

Junior

Re: The all to familiar problem, slow - slow - slow

Thanks Gabe...

Due to the symptoms, I suspect my beam loading isn't the problem, but at this point, would try anything.

 

_W_

Junior

Re: The all to familiar problem, slow - slow - slow

Near record poor performance Sunday evening at 20:30 Eastern time!   It took nearly 15 minutes to logon to my server, dot5hosting.com, and just view (not download) my webmail.  

This is with a testmy.net of:

https://testmy.net/db/4wAFN3Ovq

This in no way is representative of the ultra slow throughput.

 

Woody - KZ4AK

Moderator

Re: The all to familiar problem, slow - slow - slow

@hamradio,

 

Thank you for posting. After running diagnostics, it appears you are not on a managed beam any longer. We receive beam reports frequently and your beam is not listed currently. Due to the fact that the speeds being reported are within the normal range for your data plan, and your equipment shows a fully operational status, there is nothing to begin troubleshooting specifically. In these situations, our best bet is to escalate a case to our advanced technical support department since hidden issues such as this require very deep troubleshooting and investigation. If you would like to escalate a case, please let me know and I will post instructions on how to perform the speeds test methods we require. 

 

-Damian  

  

Junior

Re: The all to familiar problem, slow - slow - slow

Damian,

Yes I am interested in finding a remedy for the (intermittent, but frequent) extremely poor throughput rates.

Please note that my test results are sometimes strange from testmy.net.  I know I don't get 1000 - 2000 Bpps as is sometimes reported, but often testmy.net reports near advertised HN speed.  Download speed, per testmy is (apparently) not the issue.  It is something else causing huge "waiting" delays between data bursts.  ...Much longer delays than could be attributed to latency.

 

BTW, What is the difference between a unmanaged beam (me) and a managed beam?

 

Thanks,

Woody - KZ4AK

 

Moderator

Re: The all to familiar problem, slow - slow - slow

@hamradio,

 

The difference between an unmanaged beam and a managed beam is that managed beams are being actively monitored for reports of congestion. Congestion on an unmanaged beam is not likely as it has not been reported by any users or network operators. We are also unable to permanently move you to a different beam due to the fact that these are assigned based on geographical location and beam availability at the time of install. 

 

I understand your speed tests may not be indicative of the issue you are experiencing, however, it is standard procedure and the escalated case will not be accepted without it. So that we can escalate a case, please create a testmy.net account and run 3-5 tests during different parts of the day. Post your test results link here in your thread.

 

 

Most important points to remember during this test:

 

 

-Do the tests while directly connected to the HughesNet modem with a LAN cable (wifi must be disabled*, NO third party Router or Wireless devices can be used for testing)

 

 

-use the 25MB size download test file ONLY for Gen5 Service Plan

 

 

-If testing upload instead of download, you must use a 4MB size upload test file

 

 

-space each test at least 5 minutes apart

 

 

-post your results URL here, it may look something like http://testmy.net/quickstats/yourusername

 

 

For a more in depth guide on running the tests, please visit: http://hninfo.us/speedtest


*If you don't know how to disable the wifi in the HT2000W, read "How do I manage my built-in WiFi modem?" in this PDF: http://customer.kb.hughesnet.com/Documents/1041318-0001_a.pdf Click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, 2.4Ghz Guest, 5Ghz, 5Ghz Guest).

 

-Damian 

 

Junior

Re: The all to familiar problem, slow - slow - slow

Will run a number of tests and get back with the data. 

FWIW, the first try did not work.  Received the message (not exact quote) "Your speed cannot be in excess of 2100 Mbps,  Try again".  Number an wording are approximate, but this kind of return from testmy is not uncommon.  Trying again produced numbers...

_W_

 

Tags (1)
Junior

Re: The all to familiar problem, slow - slow - slow

Still trying to gather data.  Not always easy... Signal strength in the mid 90s -   For example, an attempt at 11:30 AM, 10-16-19, got hung on the TLS handshake portion and "secure connection failed".   Did a power down reset of HT2000.   After reboot, got "Can't connect to server".  About 5 minutes later finally reached testmy and ran test.

The results on first page:

TiP Summary - Minimum :: 22.93 Mbps | Middle :: 620.25 Mbps | Maximum :: 1715.85 Mbps

Not the same as reported in "My Results" when clicked that link:

Minimum2.64 Mbps : 0.73 Mbps
Average53.66 Mbps : 1.47 Mbps
Maximum94.8 Mbps : 1.78 Mbps
----
This difference is typical....
 
Another test shortly afterward:  (from first reporting screen)

TiP Summary - Minimum :: 31.25 Mbps | Middle :: 752.72 Mbps | Maximum :: 2359.3 Mbps

---------------

Also...

FWIW, The time stamps do not agree with the actual time of the test.

 

...Tests incomplete (more to come) but see https://testmy.net/quickstats/kz4ak

Woody - KZ4AK

 

 

 

------------------The time stamp is not the actual time of the test either.  -----------..
 
Junior

Re: The all to familiar problem, slow - slow - slow

This is from the latest test screen.  My bad - In that I just noticed the My Results graph is a historical plot.

Still, this is not a credible test.

Clipboard01.jpg

Distinguished Professor IV

Re: The all to familiar problem, slow - slow - slow

@hamradio 

 

Did that test show as being HughesNet on that page?  The reason I ask is that none of these tests are showing on your Results page.  The only one that's showing from this evening is this...

 

https://testmy.net/db/N8Rix-tbr

 

Something's definitely not right, especially with you having so many tests that are goofing up like that.  Once in a while is one thing, but that's crazy.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Junior

Re: The all to familiar problem, slow - slow - slow

 When I follow your link I see the single test, but when I go to

https://testmy.net/quickstats/kz4ak

I see dozens of tests and the provider is listed as "hughes".   So... ??????

A scn grab:

Clipboard03.jpg

--

Here is another example of my problem - when trying to view a little video from the BBC

https://www.bbc.com/news/av/technology-49922290/why-scientists-are-listening-to-the-matterhorn

Clipboard02.jpg

Keep the comments coming !!!

__W__