I have been on the phone more than 10 hours trying to fix it, I was told that my case was going to be sent to the Hughes Net engineers and they were to call me in 24-48 hours. When I called back it had not even been sent. I am not usually one to stand up and after all the times I called in and they still have not helped. Well if reporting my concerns to the BBB causes them to not help me then be it, because calling and calling and calling for assistance hasn't help then I am not any worse off,