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The worst internet ive ever had but its my only option

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The worst internet ive ever had but its my only option

Unfortunately where i live i can only get hughesnet bcuz otherwise Verizon would have charged me 200 for 2 jetpacks and **bleep** that so hughesnet needs to upgrade their speed bcuz right now ive been trying to install hulu fpr the past 30 minutes and nothing has beppened.
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Distinguished Professor III

Re: The worst internet ive ever had but its my only option

@Jakekillian 

 

If you're looking for assistance, please first make sure that you are not out of data.  You can check here, look at your HughesNet Usage Meter, or look on the mobile app.  You can also sign into this site and click the Usage tab to see.  

 

If you are not presently out of data, please perform some speed tests as outlined in the following instructions.    

 

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To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share the account results link with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the 12MB size download test file ONLY if on Gen4 Service Plan
-use the 25MB size download test file ONLY if on Gen5 Service Plan

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername


For a more in depth guide on running the tests, please see this site (due to being an older site, the stated test sizes are incorrect for Gen5 (please use the test sizes listed in the instructions above, in bold, for Gen5)).

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).


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