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Think you have slow speeds?

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Moderator
Moderator

Think you have slow speeds?

To address your speed concerns, please create a testmy.net account and run 3-5 tests during different parts of the day. Post your test results link in your thread in the Tech Support board.

 

If you're working with us in the community or social media, only testmy.net results are accepted to be considered for escalation to corporate engineering

 

Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

 

Most important points to remember during this test:

 

-do the tests while directly connected to the HughesNet modem with a LAN cable (wifi must be disabled*, NO third party Router or Wireless devices can be used for testing)

-use the 12MB size download test file ONLY if on Gen4 Service Plan

-use the 25MB size download test file ONLY if on Gen5 Service Plan

-if testing upload instead of download, you must use a 4MB size upload test file

-space each test at least 5 minutes apart

-post your results URL, it may look like http://testmy.net/quickstats/yourusername

 

For a more in depth guide on running the tests, please visit: http://hninfo.us/speedtest

 

*If you don't know how to disable the wifi in the HT2000W, read "How do I manage my built-in WiFi modem?" in this PDF. Click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, 2.4Ghz Guest, 5Ghz, 5Ghz Guest).

 

Thanks,
Liz

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