Hi bob,
Sorry for the delay. Thank you for posting your serial number. I see from your previous posts that we've previously escalated your case to our engineers. We have gone ahead and asked them to look into your site again.
Take note, when running your tests from testmy.net please make sure that you use 12MB as the DL and UL size. This is the appropriate setting to accurately measure your satellite speeds. If you can also run 3 tests spaced 5 min apart throughout the day, we can get a better idea of your overall performance. We appreciate your patience and cooperation.
Thanks,
Chris