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This site can't be reached--after HughesNet modem replaced

Assistant Professor

Re: This site can't be reached--after HughesNet modem replaced

By rebooting everything, you likely cleared the DNS cache(s), which may have fixed it.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Sophomore

Re: This site can't be reached--after HughesNet modem replaced

No, perhaps I wasn't clear.  After redirecting the Hughes modem DNS and rebooting everything, my phones CANNOT reach the Amazon etc. sites.  My desktop's access was unaffected by the reboot--it's been able to reach Amazon etc. since I changed its default DNS to Google a few days ago.  

 

Net-net:  Except for a brief period this morning, my phones can't reach Amazon and other sites thru the Hughes modem, both before and after changing the modem's DNS setting.  

Moderator
Moderator

Re: This site can't be reached--after HughesNet modem replaced

Good morning pferron,

 

Thank you for this additional information, I've sent it over to the engineers for their insight.  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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Assistant Professor

Re: This site can't be reached--after HughesNet modem replaced

Humor me... It's very possible that there is a corrupted DNS record that is just hopping from one device to the other - it happens. They propagate between devices depending on what each device uses as it's DNS 'server', so switching things around wrt to the DNS is just complicating things. Please try the following steps in the order stated, which is the only way to ensure it's been eliminated:
1. Turn every device using the internet off (computer, phone, tablet...) - everything but the modem must be powered off first.

2. Reboot the HughesNet modem by unplugging its power plug from the wall socket.

3. Wait a minute, and plug the modem back in.

4. Wait another minute until the modem is fully online (all front panel indicators are back on) and start turning your devices back on, one by one.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Sophomore

Re: This site can't be reached--after HughesNet modem replaced

MarkjFine, I did those steps exactly as you described--and it seems to have worked!  Have been able to access all the usual sites including Amazon and others (AWS-powered?) without issues from our two desktops and my two smartphones.  It's been about 90 minutes and all is well.  

 

I think I need to have my wife turn off her smartphone before she gets home, then boot it up when she gets here, so (a) she will be able to access Amazon etc. sites, and (b) so her phone doesn't pollute our network with any corrupted DNS stuff.

 

Many thanks for the help.  I'll wait until tomorrow to confirm all is still well before marking this problem solved.

Assistant Professor

Re: This site can't be reached--after HughesNet modem replaced

Awesome. Am unsure exactly why this happens, but it's possible that something gets corrupted when there's a weak, marginal, or interfered wifi signal and a URL is repeatedly looked up. I've had this problem myself with several apps/sites and the process (albeit cumbersome) fixes it every time.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Distinguished Professor IV

Re: This site can't be reached--after HughesNet modem replaced

@pferron 

 

Eek!  I should have had you shut everything down and then power cycle the modem after changing the DNS in order to clear all of the old entries.  With the things I've learned over time from Mark regarding DNS issues (he knows his stuff), I should have remembered that.  

 

I'm glad it's up and running again.  Smiley Happy  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator
Moderator

Re: This site can't be reached--after HughesNet modem replaced

Good morning folks,

 

Glad to see Mark's suggestion helped! Thanks for sharing, I'm totally bookmarking this.

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Sophomore

Re: This site can't be reached--after HughesNet modem replaced

All is well a day later.   I've marked this problem as solved.

 

Many thanks everybody!

Moderator
Moderator

Re: This site can't be reached--after HughesNet modem replaced

Awesome, have a great weekend pferron!

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->