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Throttled

Ryan11433
Junior

Re: Throttled


@maratsade wrote:

" It is back on it was temporary disabled to reproduce the bug."

 

It's not a bug. 



Okay I mean issue then.

maratsade
Distinguished Professor IV

Re: Throttled

It's not an issue either. it's like flipping a switch to turn off the light. You flip the switch, the light turns off. It's not a bug, it's not an issue, it's not a problem. It's just what happens when you flip the switch.

 

When people run speed tests, they need to turn off wifi by disabling the radios.  This is necessary so the tests can be run as the techs require them.  After the test is done, the radios can be re-enabled. 

GabeU
Distinguished Professor IV

Re: Throttled


@Ryan11433 wrote:

@maratsade wrote:

" It is back on it was temporary disabled to reproduce the bug."

 

It's not a bug. 



Okay I mean issue then.


Perhaps you could elaborate on what you mean by this.  By "issue" do you mean the speed problem?  Are you saying that while testing with a LAN cable connected device the speed drops when you disable the WiFi and gets better when the WiFi is re-enabled?

 

The phone reps have their own methods for speed testing.  The testing here is required to be done via LAN cable because it's a solid connection method, taking any problems the WiFi could be introducing out of the equation, and with the WiFi disabled to ensure there is no bandwidth sapping by a WiFi connected device.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Ryan11433
Junior

Re: Throttled

Look I really don't understand why it has to be on that we are not using it because we are using Linksys routers with our own WiFI. It has to be back on because its the rule? it is the way it is. Again it has to be back the way it is. 

GabeU
Distinguished Professor IV

Re: Throttled

THERE IS NO RULE!  What you were told by the phone rep is nonsense.  It doesn't have to be on.

 

In fact, a 'rule of thumb' when using a 3rd party router (this is the first you've mentioned this) is that the WiFi in the HT2000W should be DISABLED, as you don't want it to interfere with your Linksys WiFi.   

 

During speed testing, however, you should be using a device that is connected directly to the HT2000W modem via LAN cable.  The testing device should be the ONLY thing connected to the HT2000W (disconnect your Linksys router during testing) and with the WiFi in it disabled (if it isn't already).  The Linksys router should be completely out of the picture when speed testing.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
MarkJFine
Professor

Re: Throttled

The fact that you get something other than 0.0.0 is not necessarily an error, an issue, a bug, or anything other than just a status alert that says the wifi is disabled. Same for transitional statuses that say when the dish can't see the satellite. This particular one is just so people that complain that their wifi doesn't work know *why* it doesn't work.

 

Not sure why this is such a big deal.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Liz
Moderator
Moderator

Re: Throttled

Good morning schalid,

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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