Time of day data was used?

[Lab-Lover]

We, like so many other people, have found ourselves throttled and we are trying to find the source. Going in to my data usage history, I can see 2 1/2 days where the data was "dinged" pretty hard. This past weekend, I can account for. However, it was dinged again on July 16. Is there a way to go in to the data usage graph, or someplace else, to see what time of day it was dinged on the 16th? Thanks... this forum looks like the answer for us, customer service is disappointing. Kim

[Chris11]

Hello Kim,

Welcome to the community and thanks for posting! If you are a windows user the best thing to do is install glasswire. You can find it here www.glasswire.com/features. Glasswire when installed on a computer will track all running tasks, apps, etc on your computer and track how much data they use per day, week, and month. If you have multiple computers just make sure to install it on each. That way you can see what programs are using data and when. If they were updates or from your own browsing habits. 

You can typically see an hour by hour log of usage on the customer support center by logging on here http://my.hughesnet.com. I'm guessing your only using the status meter?

- Chris

[ericdanielle]

Lab-Lover,

Well, I'm sure you've been looking for a response.  I can tell you that as a new customer of Hughesnet, I have found that if I am signed into My Dashboard, I can click on Support Center.  From that location if you look at the right of the screen, you will see a Internet Usage link.  If you click on that you can see the past 12 hours of use, and some other views as well.  The problem would be trying to see past days.  That now is a good question...

Also, just my two cents, I'm worried that a lot of folks are signing up to Hughesnet on the "lower" plans, like 10gb/50gb.  I've mentioned it before on some other posts, but 10 gig anytime allowance is no where near enough data in a month if you plan on doing any HEAVY internet use.  My wife and I have the Ultra plan, 50/50.  Its not just downloading that counts against you, its uploads as well.  ALL DATA.  So if a person likes emailing pictures to grandma of baby, a picture can be 2-3MB in it's self.

Just some friendly info!  :-)

Take care,

Eric

[BirdDog]

Eric, not all plans are  available everywhere. The Ultra plan is only available on a few beams in a few areas. The cost can vary for different areas also. What one person pays for say the 10/50 plan in one area another person may pay more or less for in another area. It is all based on beam and gateway loading for the areas served.

Pretty sure the majority of people would take the 50/50 Ultra plan if it were available to them.

[ericdanielle]

Very true BirdDog, I forgot that it is based upon location.  I'll just be happy with were I am!  ;-)

[Lab-Lover]

Since I wrote this post a Hughes net Rep has called me to discuss. According to him, these extreme data usages just weren't possible by a household such as ours. We were downloading up to 3gigs an hour. He suspects Direct TV was doing some sort of upgrade? I am calling direct tv when I get home to see if they were upgrading in our area.

[Lab-Lover]

Thanks Chris, I will definitely load in to my system, but, will have to wait 7 days until I get more data.... I don't want to use token data for this and I have another week to go.

[Lab-Lover]

Bird Dog, can I just say I love your screen name? We have a bird dog as well...

[Lab-Lover]

Eric, I was trying to determine data usage from July 16, I was able to get the specific info hour by hour from the Hughes net rep

[Chris11]

Hi Kim,

Do you have your Direct TV connected to your network? Via WiFi or Ethernet? That could definitely cause a spike in data usage.

- Chris