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Time of day data was used?

New Member

Re: Time of day data was used?

I checked my usage before logging off and shutting down Monday. Under 1gb, but looked at my "History" and it was two days behind. Wed a.m. the usage showed almost 2gb, so it seems the history is NOT recorded in "Realtime"?
Distinguished Professor III

Re: Time of day data was used?

bill,

I think it has a little glitch once in a while, but for the most part it seems right.  I've personally never noticed a problem.  Mine is correct as of right now, current through the previous complete hour, even checked against Glasswire.   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator

Re: Time of day data was used?

Hi Lab-Lover,

I know I'm not your case manager here but I was looking at your account this morning and I see you just came online recently. I do see requests for remote access services - are you aware this is being used on your network? Also looks like multiple hits from an anti-virus pushing traffic as well as a streaming cloud service (you said you have Apple devices? do you use the Apple cloud that you're aware of?)

Amanda

p.s. Gabe is right - if you have DirecTV's box hooked up to the internet (wired or wireless) it's probably chunking out gigabytes of data from you
New Member

Re: Time of day data was used?

Good morning Amanda, yes, I am pulling up all of our devices at this moment and changing settings on everything to eliminate auto play, etc. Anything at all that is going to reduce my data. Referring back to an article that BirdDog posted on eliminating Data Usage.
In answer to my question, yes, Direct Tv was hooked up to my wifi since February 2016 when I initiated Hughes net service. Since you are apparently able to see my data usage, perhaps you can see that my data usage runs pretty much status quo, until July 16, July 22, July 23. And July 26. The amount of data downloaded those days was huge! Specifically, July 16, when a total of 14 GB of data was downloaded from 12p to 7p. Then, on July 22, a total of 12GB of Data was downloaded from 12 to 5a (there is some discrepancy between Am and Pm amoung the techs.) and on July 23, there was 5GB of Data Downloaded between 12-3am, and... One more, July 26, 6am-11am 15GB downloaded. That is a total of 46 GB of data downloaded thru my system over 20 accumulative hours...That is excessive.

CURRENTLY... Direct TV is NOT hooked up to my wifi.

As to the iCloud, yes, I have apple products and yes, they are hooked up to the iCloud at this moment. The iCloud Drive is currently ON. However, none of the devices are auto backing up to the iCloud at this time, because of this data usage issue, I want to be able to control WHEN I am backing up to the iCloud. I have an appointment with Apple on Sunday to discuss an option of somehow setting my back ups to occur during my bonus data time. I have asked over and over again, if part of this issue is related to iCloud, and the only tech who would come through with a straight forward answer, (Martin) said, "ICloud is NOT the issue, it leaves a signature and I can tell it was not the issue". In all honesty, I am willing to bet, iCloud is "part" of a data usage. I do not however, believe it is the Whole issue, because, do you think this amount of data can be downloaded by tablets and phones? (I am speaking in general terms).

I have documented everything, I have sent an email requesting a phone call from a tech or service personnel who can speak to me on a professional level, treating me with respect, as I will treat them. I do hope that phone call comes today, as I have cleared the entire day to wait for it.

I do appreciate your help Amanda, thank you so much for trying to get some insight. However, I think I would rather take my concerns at this point about my data usage to Hughes net directly and not thru a community board. Because, seriously, at this point, this issue has become way bigger due to the way I was treated yesterday. Again, thank you for your help, I really do appreciate it. Have a wonderful day. Kim
Moderator

Re: Time of day data was used?

Hi Kim

So let me first address the issue with our agents - we can definitely have that looked into and your calls listened to. We don't want our agents throwing out accusations or making our customers uncomfortable. I am sure you can imagine this is the last thing we want. It will be checked out.

I want to first explain that I can't see specific traffic at specific times, but a general "traffic type" at any given time (think of a chart that shows chunks of data types in categories) so I won't be able to break down specific days and times for you. I don't see anything related to DirecTV which is good, but saw it was mentioned and just wanted to throw in my 2 cents on that.

In regards to the iCloud - it most definitely has to be connecting somewhere, because its coming up in the traffic analysis. I don't know who the tech Martin is, but he is most certainly wrong and I will look through the notes to find him. Non-corporate agents do not have access to that kind of information anyway.

Last thing which is most important... I did in fact see remote access requests as I mentioned in my post above. Do you use something like a VPN, LogMeIn, TeamViewer or anything? Can you check your devices/computers for a program like this? It was the first thing to load up on traffic, so I suspect its something that turns on when you boot up one of your devices. 

Thanks
Amanda
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New Member

Re: Time of day data was used?

I am not familiar w the program's you asked about, VPN,LogMeIn etc. I will most definitely look for those. Amanda, I truly do not get it, everyone has been blaming direct Tv, are you saying it is NOT direct tv? I think this is prob the most frustrating thing, every tech I speak with has a different solution. I realize that Data can be like that, but it is still frustrating. Thanks again for your time. I will check those programs.
Moderator

Re: Time of day data was used?

Hi Kim

Well, maybe its because you had just mentioned DirecTV everyone automatically assumes its the problem.. I did too.. I don't see any hint of it in the traffic data, so as long as you keep it OFF the internet, you're okay. 

Chris and I can keep an eye on the system today while you poke around your devices and see if anything suspect pops up. I appreciate you taking the time to work through this with us.

Thanks
Amanda
Assistant Professor

Re: Time of day data was used?

Kim, if I may butt in, she is not saying any one thing IS the problem, including DirecTV. They are just things to look for. Very hard to remotely tell what is happening on anyone's end with their computer(s), so many different possibilities. All of us can try our best to help you narrow it down though.

Unplugging DirecTV from the nternet and looking for any VPN plug-ins on your browser is a start. Along with checking for and stopping any kind of cloud syncing.
New Member

Re: Time of day data was used?

The program's you mentioned, Log Me In, would this be a program someone would use to access our computers from another place? Our personal tech has access to our systems. I asked him to check and do a clean out of my desk top to check for viruses last night. We have virus control that is updated and runs. I am not sure what his workload was last night, he may be doing it this morning. I have texted and asked. Yes, he is very reliable, honest, insured, bonded, and is a tech for numerous huge companies in the area. He is also aware of our issue and I have kept him up to date on what is happening concerning our data issues. I see him once or twice a week on a personal level.
I found Log Me In doing a search on both computers, not sure if this is in a standard package when you purchase the computer etc? Thanks. Kim
New Member

Re: Time of day data was used?

Amanda, question, what is your opinion of Glasswire? It was the Home Tech representative who advised against it. My personal tech advised against it as well. However, he tends to be super conservative on programs that "watch things", so I expected that answer and wasn't necessarily planning to follow his advice. However, when the home tech rep said the same thing, it concerned me. They both said there was not enough "transparency" in the program.