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Time of day data was used?

New Member

Re: Time of day data was used?

Thank you SO MUCH! This tool is very good! I realize it may not be accurate to the point, but it gives me an idea and it helped us to see what our "typical" usage is. It only seems to go back about 3 months or so? It doesn't go back to when we first became customers... Thanks so much! I am taking a crash course in data and I am learning a ton thru this community! I always heard theses data amounts tossed around, but I never knew how it related to us, and what is normal and what is not. Through this community I am learning what the data amounts are and now thru this site, I am learning the general idea of what these data amounts mean as they relate to us. Thanks so much!
New Member

Re: Time of day data was used?

KIm,
I am only on for a couple of hours in the morning. I work 2nd shift. Now when I am done, I unplug my ethernet cable and seems to not be using allowance like before. But, I should not have to do that. I am looking for a new Satellite company. Exede will give me more for the same price. Very seldom when I call Hughes, do I get someone I can understand. Then, they just keep telling me it is on my end. UGH!! My usage resets on the 8th of each month, July 8th, when I signed on, I had already used 18% of my allowance!
New Member

Re: Time of day data was used?

Thanks for keeping me posted Penny. I absolutely agree about the difficulty of calling in. Out of the 4 techs I spoke with, one was professional and acted in a business like manner. That is a 25% customer satisfaction, not that great. However, once I got in to here, the community, the reps are fantastic! It just boggles my mind that a company conducts and utilizes the "community" to solve its issues. I literally stumbled upon it. But now, when I look at the site, they actually DO suggest that you go to the "Community". Very interesting concept, but if you think about it, it saves the company time and money? Anyway, that was just an aside comment and thought.

As for data usage, I am learning that a lot of our devices chug along using data while we are asleep. However, pulling the Ethernet cord, would prob stop that from happening? But there are others on here that could tell you for sure. If you want advice on that, you may want to ask again in a new post, this post has gotten so long stuff is buried.

I will definitely pay attention when my data resets on Aug 3rd to see what I start with! THANK YOU FOR THAT HEADS UP!

As for other companies, we are limited in that by where we live...sadly.

Kim
Alum

Re: Time of day data was used?

Hi Lab-lover,

I'm glad we were able to help. Our community members are some of the best around :-)

- Chris
Honorary Alumnus

Re: Time of day data was used?

Kim,

I agree wholeheartedly about the Community !

It truly is the Hidden Jewel of the Hughesnet support system.

The forum Mods are at the corporate level of the Germantown MD headquarters.

As such they have greater knowledge, experience and authority and know how to cut the "red tape". They have access to all of the Hughes resources, Engineering, Installation, Sales ... and so on.

In addition to the Mods you have a number of forum "regulars" such as myself, BirdDog, Corrosive, Alan and Gabe among others that are customers such as yourself but have a lot of knowledge and experience.

Speaking for myself, I have been a Hughes user for 12+ years over three system platforms, I build and repair computers and have been a lifelong electronic hobbyist.

I started building Heathkit electronics in my early youth. Built a 25" color TV in my teens so in my 68 years of living I've "smelled the solder".

BirdDog is another old duffer with years of military SATCOMM experience, Alan is an installer. All in all, there is a wide range of experience available to a user looking for information or a work-a round if needed until the Mods can get in here and work their Magic.

They, the Mods, being corporate work 9-5 ish M-F eastern (they may be on "summer hours" now.

We in the Community try get a user up and running if we can, while asking "loaded questions" so when the Mods see a topic posted over the weekend or a Holiday, all or most of the necessary facts needed to "build a case" are present and the issue can be handled as quickly as possible.

In the end, the Mods are the Greatest and your fellow Community users USE this equipment on a daily basis.

     

Distinguished Professor III

Re: Time of day data was used?

Now when I am done, I unplug my ethernet cable and seems to not be using allowance like before.

penny,

If this is the case, it shows that it is one or more of your devices using the data.  Pulling the cable cuts the connection to your devices, and if this stops the data usage, it shows that it is your devices that use the data.  Switching to another ISP won't change this.  You need to find out what devices and what on those devices is using the data and determine, if it seems to be excessive, what you can change on those devices, if anything, to stop it.   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Member

Re: Time of day data was used?

Hey Gwak! Thanks for the reply! Like I said in an earlier post, I just find it fascinating the HN uses a forum like this to trouble shoot and solve issues. But the more I contemplate on it, it is truly genius. Think about it! Lots of knowledge, willing to be shared, they don't have to pay for the knowledge to be shared and the Reps have subtly instructed you on what specific questions to ask. I am not saying any of this to be negative, I am just making the observation. Who knows? HN may be on to something that is cutting edge! However, this will only work if you have a handful of super experienced tech types that are willing to share. But, also more importantly, you share it in a way people can understand it, not everyone has that "gift". So, it takes the perfect combination of several things for the idea to work.

Thanks for the "low down" on the specific backgrounds of some of the players on here! That truly helps as well. Amanda had told me her background and how she came to be where she is.

Thanks again!

Kim
Honorary Alumnus

Re: Time of day data was used?

Penny,

As Gabe stated "pulling the plug" isolates ALL of your equipment from the Hughes Modem.

The Modem can still connect to the Gateway but if no data is being used then the evidence indicates that the usage is occurring somewhere within your net work.


Lets look at a "Networked System" that consists of:

#1: A Hughes Modem

#2: A Router with both wired and wireless capability plus its "internals"

#3: Up to four wired devices ... be they Computers, wired printers, range extenders and so on.

#4: Wireless devices

Here is a graphic depicting that "Network System", and it is a system in the respect that it contains multiple devices and multiple connection paths.




When you disconnect the LAN cable from the rear of the Modem you are isolating ALL of your connected equipment.


We need now to look a little closer at a Router, what it is and what it does. Here is a functional diagram of a typical home Router.

They really are wonderful devices ..... but ..... they complicate things because the are .... multipliers.

They multiply the number of WIRED devices that can share your connection

They add and multiply the number of Wireless devices that can share your connection.

They also add their own "internal connectivity" in the form of the "firmware" chip that is the real brains of the Router and it also does connect in various ways that also share your connection.

.

So there are three  areas of concern:

The "guts"  (firmware), the "Wired" and the "wireless"


A router consists of three potential traffic areas:


#1: Its firmware/hardware:

This would include automatic update checks, Remote Access accounts/vulnerabilities, WPS settings/vulnerabilities and "front end" username/password setup to name a few.


#2: Wired LAN connections and the types of devices connected as well as their settings. Specifically end users not understanding the differences between "hard off", "sleep" and "hibernate" as well as other system settings such as Wake On LAN, Wake On Ring and even extending to "scheduled tasks".

We need not even go into the details of forced updates and data "sharing" inherent to Win10 and being back ported to Win7/8/8.1


#3: We come to the most difficult to control ... Wireless activity

We can start with what encryption level, if any, has been set up. We also need to consider the username and password that limits access to the routers front end so that unauthorized users can add themselves to the wireless users list. It needs to be changed from the default values.


We also have the multitude of settings of the many types of devices that can connect wirelessly be they computers, notebooks, tablets, cell phones or even thermostats.


It is often not apparent when all apps on all devices have had their update ability turned off. Very frequently an update will cause other settings to change to their default values.


Considering the number of "connection avenues" provided by a router it is mandatory that it be included in any troubleshooting steps ...


THERE SIMPLY IS NO WAY THAT A DATA LOSS ISSUE CAN BE ADDRESSED WITHOUT REMOVING THE ROUTER FROM THE NETWORK  as a first step in deterring where the data is going.

There simply is too much complexity, too many possible avenues of connection with the Router connected at the start of the troubleshooting process.

You have to simplify the Network  by connecting a singe computer directly to the Modem .... so that your network looks like (for troubleshooting purposes) this:


 

Even the above is more complex than what it appears.

Each computer will have 65,536 "comm ports". Each of those is capable of establishing a connection and using data ... data from your allowance.

The activity on some of those "comm ports" you can see as the result of having a PROGRAM  open such as a web browser .... that uses Port 80.

You may also open a web client email program such as Outlook or Thunderbird among many, that you can also see as the PROGRAM  is open on your desktop ... and it uses two more "ports", one for incoming mail and another for outgoing.

That is THREE out of 65,536  and that brings us to PROCESSES. Processes run unseen in the background. They will run and use data and you WILL NOT SEE THEM but you will see there effect on your monthly allotment.

Each computer needs to be connected directly to the Modem and have its data usage monitored for a period of time to see if it is "clean" for lack of a better term because after all, the Data Has To Be Going Somewhere  so now it becomes a WHO DONE IT.

This is the time that Glasswire needs to installed on the SINGLE COMPUTER, the ONLY machine that CAN connect .... and see not only what PROGRAMS  are running and how much data they are using but also the unseen BACKGROUND PROCESSES.


One computer at a time, rebuild the "network". one device at a time:


The number of variables has been brought down to a manageable level.


It now is time to download and install some software to track usage and identify what program and what process is or has been running and using data.

For this we need Glasswire:

https://www.glasswire.com/ help/

An important point here .....

GlassWire will only monitor the single computer upon which it is installed.

Later as the router is reintroduced, GlassWire will have to be installed on every Windows computer that is connected to the router


Another point to be made here is that if Windows IS the root of the issue ... it uploads/downloads sporadically .. it may take time to "catch it in the act".

So as to not "torque" the amount of usage displayed by GlassWire we need to change a couple of settings ... we don't need to count (later on when more devices are connected) "local" traffic.

Here are my suggested settings:

(click on picture for larger image)


Understanding the results:


Each computer, one by one needs to go through this process.

Once all wired computers have been "cleared" we can add the router back in to the mix with one major exception .... we have to disable the "radio" ...

We then want to test the "network" consisting of all "cleared" wired devices and the router "guts" to ensure they work well together as a whole.

Now comes the stickey part the re-introduction of the routers wireless function.

Its tough because I know of no software that will load on the variety of devices that CAN connect ... cell phone, tablet and so forth.

On laptop computers you can od course load GlassWire but that still leaves many potential avenues open.

The "Poor Mans" method requires great discipline. ALL devices other than a single one have to be and remain in a "hard off" state and that is not easy to do.

Run that single device over time and monitor usage carefully while still running Glasswire and the "difference" is ... the amount used by THAT device.

Of the devices ... Apple stuff is probably the worst ... VERY large updates on a random basis and the updates are very prone to "break" during download causing them to restart from the beginning ... massive data loss there.

It is essential that the router be properly set up !

Guest access MUST be disabled in the routers internal GUI

No "open network" :  

WPA-PSK [TKIP] encryption at the very minimu m !

Clear all devices one by one with the understanding that the usage may be sporadic.

There are higher end routers that WILL track usage by individual device but these may be out of reach (about $200) for the casual user. That is the only way to be SURE of what is going through a network.