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Tips for getting help with slow speed issues

Sophomore

Tips for getting help with slow speed issues

If you are here hoping to get help with slow speed issues, you are not alone. In coming here, I will assume that you have already called tech support and that they have been of little or no help. Warning: if you are having issues with performance, it could take up to three months before you have some sort of resolution. From reading posts of others with speed issues and from my own personal experience, I am seeing 3 types of solutions, none of which have anything to do with speed. They are:

 

1.) Waiving of early termination fees.

2.) Lowering monthly charge.

3.) Offer of free upgrade to Gen 5 (This a new one).

 

The reason these solutions are offered over real improvements in speed is because speed issues have more to do with oversubscribed sattelites than anything else. This may all start to change as Gen 5 comes online and people begin to migrate to it. Maybe.

 

In order to achieve any of the above mentioned solutions you must start a thread and you must stick with it. If you start a thread and then don't keep it alive, absolutely nothing is going to happen. To maintain your thread just means posting something every few days. In other words, only the squeaky wheel gets the grease.

 

Hughe's official reps are the only ones who can actually help you, and they will if you keep your thread alive. These people are knowledgeable and are your liason between you and Hughe's engineers. If they ask you to run tests, then do it and provide the results in the manner they request. This will take time and dedication on your part. It will also take MB's so be sure to request replacement MB's when asked to run tests. If you don't do the tests and supply results, then likely your thread will drift off into the matrix.

 

If you start a thread requesting help with your speed issues, it will get cluttered with others attempting to help. You will be asked to do this and that and will be sent off on one wild goose chase after another. Do what you like but remember only Hughe's official reps can do anything for you. From reading thread upon thread by those seeking help with speed issues, my advice would be to focus only on the advice and instructions of the official Hughe's rep who replies to your thread. They are here to help you and will make every effort to do so but they are also busy so it might take a day or two to get back to you.

 

Good Luck

 

 

 

31 REPLIES 31
Honorary Alumnus

Re: Tips for getting help with slow speed issues

Your assumptions are not necessarily correct.

You seem to be unable to grasp the fact that there are several completely different platforms in use:

HN7000s

HN9000 Spaceway-3 (includes Legacy and Monthly service levels that have differing performance levels)

HT1000/1100 Echostar 17 /J-1 Gen4

and finally the soon to be released HT2000 Echostar 19/J-2 Gen5

You don't seem to understand that an entire satellite is not likely to be overload but instead certain individual beams can suffer from congestion.

In the case of the new J-2 system there are 138 beams, each covering a certain geographical area.

In the case of J-1 there are 60 beams covering a portion of the U.S.

In your case ... HN9000/Spaceway-3 there are 120 beams. It is possible that one beam is overloaded with another with a lower population density has capacity to spare.

Every speed issue (any issue really) requires proper troubleshooting. One size does not fit all. You do a disservice to other users when you "paint everything with the same brush".

You also fail to mention that you live off grid. That means a questionable source of power for the Modem that also supplies power for the transmitter. Many electronics do not care for "simulated sine-wave" power.

You also fail to mention that Hughes has scheduled a service call to review your installation but are not able to get to your physical location due to weather related conditions.

 

 

Moderator
Moderator

Re: Tips for getting help with slow speed issues

Hi curtis-m,

 

Thank you for your contribution. I think it's important to note that with the launch of the new community, we are also taking a new approach. We are encouraging the community members to help each other out with regards to their concerns. The moderators will reach out to those who are at a point where action on our side is necessary. 

 

In slow speed cases, for example, our members have been very good lately with guiding others through the basic troubleshooting needed before us mods can escalate to the engineers. If the proper steps have been taken and it's clear there needs to be improvement, we have no issue with jumping in to assist. Until that point is reached, it's highly recommended to heed your fellow community members' advice and instructions.

 

Your desire to help others is greatly appreciated, for this is the purpose of your new community: HughesNet customers helping each other make the most of of their service.

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Associate Professor

Re: Tips for getting help with slow speed issues

Distinguished Professor IV

Re: Tips for getting help with slow speed issues

 




 If you start a thread requesting help with your speed issues, it will get cluttered with others attempting to help. You will be asked to do this and that and will be sent off on one wild goose chase after another. Do what you like but remember only Hughe's official reps can do anything for you. From reading thread upon thread by those seeking help with speed issues, my advice would be to focus only on the advice and instructions of the official Hughe's rep who replies to your thread. They are here to help you and will make every effort to do so but they are also busy so it might take a day or two to get back to you. 

 


There's nothing like trying to sabotage others' possibility of getting help from those in the know who aren't reps.  

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Tips for getting help with slow speed issues

LIz,

 

Thanks for your reply. I've posted this because I have seen too many times when these so-called champions get carried away with "do this & do that" in an attempt to be the first to offer up a suggestion. Then I've seen these so-called champions begin to make comments to one another and in doing so they hijack the thread. The OP then has to wade through all of this clutter to try to figure out what to do next. Many times I've seen these so-called champions get nasty and disrespectful toward OP's because the OP just doesn't do what the so-called champions request of them in a timely manner. This then reflects negatively upon HughesNet. I can only imagine what would happen to me and my posting privileges if I were to get nasty with someone in this community.

 

Liz, I realize that you and the other official reps are busy helping people with problems but from my own experience and from my observations I think the best course for those with problems is to wait until you or one of the other official Hughes reps steps in to help. IMHO.

 

Best, Curtis

 

 

Distinguished Professor IV

Re: Tips for getting help with slow speed issues

There have been numerous times where the "so called champions" and others have helped people with their speed issues.  Speed issues can be cause by numerous things, and many of them can be discovered and fixed, especially ones that have absolutely nothing to do with Hughesnet, by instructions from many people, including the "so called champions" and others who are not reps.

 

Sending the message that people who need help with speed issues should stay away from the advice of Champions or anyone else who could help that isn't a rep can not only cause unneeded delays in getting help, but also confer a sense of distrust of the Champions and others who could help that is completely unproductive, as well as undeserved.

 

Very few attempts at getting help with speed issues end up going off of the normal path, which is first trying to decipher what is causing the problem, then furthering the person's ability to get help when the problem can't be resolved without a rep's help.  

 

Not every speed problem needs the abilities that only a rep has, and there is no reason to sabotage the abilities of those who may be able to help by telling people not to trust them, nor sabotage the possibility of the person experiencing the issue from receiving that help.    

 

 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Associate Professor
Distinguished Professor IV

Re: Tips for getting help with slow speed issues


@C0RR0SIVE wrote:

The "Champion" group no longer exists, if you haven't noticed.


True, but I'm sure something will take that title's place in the near future.  Until then, everyone's a New Poster.  Smiley LOL

 

But further, whatever takes its place will, I'm sure, confer to the user that they can trust the formerly titled champions, and to say otherwise not only hurts people looking for help, but is somewhat disrespectful to the people who have earned that title through their hard work in helping others.  

 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Distinguished Professor IV

Re: Tips for getting help with slow speed issues

 Well, evidently my post was "inappropriate", as it was deleted.  I guess it's okay to tell people to not listen to the former champions, but it's not okay to rebut that statement.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit