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Tired of Slow Internet - What can I do?

New Poster

Tired of Slow Internet - What can I do?

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 343 kbps or 0.3 Mbps
Download Speed Test Size:: 2.3 MB or 2405 kB or 2462638.08 bytes
Download Binary File Transfer Speed:: 43 kB/s
Tested At:: https://TestMy.net
Validation:: https://testmy.net/db/G7uVN6-Ty
TiP Measurement Summary:: Min 0.11 Mbps | Middle Avg 0.65 Mbps | Max 1.72 Mbps | 176% Variance
Client Stats:: https://testmy.net/quickstats/shelsimonis https://testmy.net/compID/618471339198
Test Time:: 2019-06-08 00:06:21 Local Time
Client Location:: US https://testmy.net/country/us
Target:: Dallas, TX https://dallas.testmy.net
Client Host:: Hughes Network Systems https://testmy.net/hoststats/hughes_network_syste
Compare:: 96% < client avg, 98% < host avg, 99% < country avg, 99% < world index
1MB Download in 23.81 Seconds - 1GB Download in ~7 Hours
This test of exactly 2.35 MB took 57.596 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36 [!]

4 REPLIES 4
New Poster

Re: Tired of Slow Internet - What can I do?

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 201 kbps or 0.2 Mbps
Download Speed Test Size:: 480 kB or 491520 bytes
Download Binary File Transfer Speed:: 25 kB/s
Tested At:: https://TestMy.net
Validation:: https://testmy.net/db/Pi8awGxA6
TiP Measurement Summary:: Min 0.05 Mbps | Middle Avg 0.36 Mbps | Max 1 Mbps | 179% Variance
Client Stats:: https://testmy.net/quickstats/shelsimonis https://testmy.net/compID/83020644952045
Test Time:: 2019-06-08 00:19:12 Local Time
Client Location:: Wills Point, TX US https://testmy.net/city/wills_point_tx
Target:: Dallas, TX https://dallas.testmy.net
Client Host:: Hughes Network Systems https://testmy.net/hoststats/hughes_network_syste
Compare:: 96% < client avg, 99% < host avg, 97% < city avg, 100% < country avg, 99% < world index
1MB Download in 40.96 Seconds - 1GB Download in ~12 Hours
This test of exactly 0.47 MB took 19.804 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36 [!]

Distinguished Professor IV

Re: Tired of Slow Internet - What can I do?

@shel0937 

 

Though you've run a few speed tests, they need to be run in a specific way, of which I'll post the instructions below.  Please make sure to run them under your same testmy.net account.  Once some tests have been run, please either post the following link, or just let us know that they have been run, as this link shows all of your test results, and the reps click on it to see all of them, including the latest.

 

https://testmy.net/quickstats/shelsimonis

 

Here are the instructions for the speed tests...

 

---------------------------------------------------------------------------------------------------------------

 

To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share the account results link with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the 12MB size download test file ONLY if on Gen4 Service Plan
-use the 25MB size download test file ONLY if on Gen5 Service Plan

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername


For a more in depth guide on running the tests, please see this site (due to being an older site, the stated test sizes are incorrect for Gen5 (please use the test sizes listed in the instructions above, in bold, for Gen5)).

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: Tired of Slow Internet - What can I do?

I've run several tests in the last 24 hours using the parameters you gave me. 

Sometimes the speed is below 1 Mbps - sometimes normal (about 15Mbps).

Why does this happen? Is there something that can be done about it?

Is my HT2000W faulty? - or is there too much traffic during the time when it gets slow?

Sheldon

 

https://testmy.net/quickstats/shelsimonis

Highlighted
Professor

Re: Tired of Slow Internet - What can I do?

It happens because of congestion.  At times of high traffic, your speed will be reduced.  ]

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

shel0937 wrote:

I've run several tests in the last 24 hours using the parameters you gave me. 

Sometimes the speed is below 1 Mbps - sometimes normal (about 15Mbps).

Why does this happen? Is there something that can be done about it?

Is my HT2000W faulty? - or is there too much traffic during the time when it gets slow?

Sheldon

 

https://testmy.net/quickstats/shelsimonis