Hi Stephanie,
As discussed in our e-mails, I did escalate this to our corporate install manager and he let me know this incident had already been investigated from a previous complaint. The installer did provide us photos of your installation which also showed the gazebo torn down before the technician left, indicating it was already in this shape when the tech was on site. You let us know that the damage was caused by the technician hitting it with his truck while leaving, however the image was taken before the technician left.
Please let me know if you have any further questions.
Thanks,
Amanda