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Tired of Waiting

New Member

Tired of Waiting

It has been 2 months since I informed Amanda at HughesNet that one of my neighbors actually witnessed their installer do property damage at my house. That was the last contact I received from them regarding rectifying the situation. I am not sure what further steps I need to take now that I have an eye witness.
8 REPLIES 8
Advanced Tutor

Re: Tired of Waiting

Hi Bill. How many names do you have?
New Member

Re: Tired of Waiting

Who is bill?I think you have the wrong person
Associate Professor

Re: Tired of Waiting

In your last thread Amanda stated, "I will be sending you the photos we have from the installer for comparison, please check your e-mail. "

But I don't see any further replies in the thread from you after that.
New Member

Re: Tired of Waiting

The rest of the correspondence was done through email
Advanced Tutor

Re: Tired of Waiting

Sorry Stephanie the comment was meant for Mindbender.
New Member

Re: Tired of Waiting

ok no problem.
Moderator

Re: Tired of Waiting

Hi Stephanie,

As discussed in our e-mails, I did escalate this to our corporate install manager and he let me know this incident had already been investigated from a previous complaint. The installer did provide us photos of your installation which also showed the gazebo torn down before the technician left, indicating it was already in this shape when the tech was on site. You let us know that the damage was caused by the technician hitting it with his truck while leaving, however the image was taken before the technician left. 

Please let me know if you have any further questions.

Thanks,
Amanda
Highlighted
Admin

Re: Tired of Waiting

Mindbender, You keep returning which leads us to conclude you miss us.  Let's get to the core of your concern. I'm happy to hear what you have to say. Call me. As Mordacious, you have my number.  Alternately,  send a private message with your SAN.