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To cancel or not to cancel - Latency and connection issues non-stop

Lemsr2
New Poster

To cancel or not to cancel - Latency and connection issues non-stop

I dropped HN over 20 years ago because of CS issues. I came back literally just one month ago because my former provider was down for 8 solid days with no explaination. And believe me, it was with great hesitation! Since coming back to HN, it's been latency problems and inability to connect. I've got a service ticket in, but there's no ETA that engineering or advanced team can give regarding a resolution. My business is online and I need to be able to connect in order to work!! All I'm being told is "They're working on it". I understand programming issues can take a while to resolve but this is ridiculous. Discounts to my bill don't fix it, and don't earn my paycheck, people! I'm at the point of having to decide whether to try and stick this out, or go back to my old provider, and call in every 4 or 5 months, rather than every 4 or 5 days. I signed a contract for 24 months, but HughesNet is just not fulfilling their end of that contract.

4 REPLIES 4
maratsade
Distinguished Professor IV

Re: To cancel or not to cancel - Latency and connection issues non-stop

You can cancel at any time, but you'd have to pay the ETF.  The reps here will work with you on that, but you have to work with them to maximise your service. 

Lemsr2
New Poster

Re: To cancel or not to cancel - Latency and connection issues non-stop

I have been working with them for four weeks on this. They do not have a solution and do not know when they will have a solution. If I don't have a job, I don't have a paycheck to pay HughesNet. The service I am currently paying for is not the service I am receiving.

GabeU
Distinguished Professor IV

Re: To cancel or not to cancel - Latency and connection issues non-stop

@Lemsr2 

 

For reference, if you're a Business Subscriber, it's doubtful that the reps here will be able to help, as the help available here, with a few exceptions, is only for Residential Subscribers.  

 

If you're a Residential Subscriber, hopefully they'll be able to look into this for you.


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Liz
Moderator
Moderator

Re: To cancel or not to cancel - Latency and connection issues non-stop

Hi Lemsr2, 

 

Thanks for posting and welcome to the community! I'm sorry to hear about this. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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