Told by tech Hughes doesn't support Apple OS

[LakeCreek]

Case numbers:10/28- 133593013  and 11/3 (same issue) 133736444. Complete stonewalling by 2-different techs. Would not escalte to another tier. My email on my Mac is not being consistently delivered. Stated it's my problem, I should contact Apple. (I know, right??) Tech Rhian on 11/3 told me it's not Hughesnet's culture to support anything Apple, and if I want to be sure when I send email that it gets delivered, especially after the recent "upgrade to webmail" she kept referring, to then I should "change browsers". She parroted repeatedly that this was MY PROBLEM. As she was completely unfamiliar with the Mac OS platform she just blew me off saying the only way to be assured that my copious business email gets delivered is to switch to Google Chrome or Windows Explorer (that's right, a Microsoft product)  I can hardly believe that I can't run my Mac with it's built in mail program and built in Safari browser on Hughes. Since 2004 I have had numerous service issues with Hughes, mostly speeds so slow that are way worse than when I had a DSL connection, or when I had a dial-up connection, but never an issue where I'm basically told I have to run a PC to get my mail sent. 

[maratsade]

When did you start experiencing this email issue? Was this on 10/28 or before? 

[GabeU]

@LakeCreek 

Though this isn't a solution to your current issue, nor an attempt to dismiss it, it may be a good idea to start an account with one of the more popular fee email providers as a form of backup.  Again, that's not a solution, but only a suggestion for if you have issues, such as what you're experiencing right now. 

With this said, perhaps you already do this.

I'm sure the cause of the issue will be determined and a remedy will be forthcoming.

[Liz]

Hello LakeCreek,

I see it's your first post here, so welcome to the community! E-mail did have some downtime this morning, I'm sorry for that inconvenience. It was resolved, so please let me know if you're still unable to access your e-mail at this point.

-Liz

[LakeCreek]

Liz. Are you a bot? You clearly did not read my post. I DO NOT HAVE TROUBLE ACCESSING MY MAIL. Read my post and THEN get back to me. Also, I DID start my post in the appropriate board. Not feeling the love here, just more runaround and no real answer to this big problem.

[LakeCreek]

Thank you, GabeU. I did, of course try your suggestion. Gmail works but does not address the problem I described. Hopefully someone at Hughes will see this and find it as ridiculous as I do: you can only use Hughes if you have a PC, not a Mac. Right? Take care.

[LakeCreek]

Hi maratsade, I started having a noticeable problem in Sept. when a client told me he hadn't received any of my mail. Also, last year this happened and when the mail actually generated anerror message unable to send error I thought I was being blocked by their spam blocker on their end. Today, I received the same unable to send message for mail I sent yesterday. Thanks.

[GabeU]

@LakeCreek 

Liz isn't a bot.  She's a corporate rep.  And in her defense, though you stated you're having a problem with email and your mac, your description is a bit open to interpretation.  So, to help drill down what's going on....

1.  The central problem is that at least some emails you send are not being received by the recipients, correct?

2.  The problem is with your hughes.net email, correct?  If not, is it a specific email service, or does the problem exist no matter what email service you use?

3.  The problem exists regardless of whether you're using your built in mail app/program or a browser with the webmail site, correct?

What you were told regarding your Mac and HughesNet is NOT correct.  You can use a Mac with HughesNet.  Many people do. 

The reps are on M-F from approximately 9AM to 6PM EST, so you likely won't get another reply from one until tomorrow.

Edit:  You posted an example of an email while I was typing this, so #2 is likely a redundant question.  Having said that, please keep in mind that anything posted on this website can be viewed by the public.  It may be a good idea to edit the email addresses out of the posted picture.  You can edit a post by clicking on the three vertical dots on the upper right of the post.

[LakeCreek]

Apologizing to Liz.

I'm extremely frustrated. 

1. Yes, some (many) emails are not being received when sent from my Mac Mail program via Hughes, a POP account.

2. This only exists on Hughes.

3. I only have Safari and I only use Mail. No other browser. I occasionally use my g-mail account from Google which is my home page search engine. I never use Hughes webmail, so can't comment. I have a business that is dependant on communication via email, and my mail is organized in Mail. All my client files are there. I need email to get through when I push "send". 

Thanks very much.

[Liz]

Good morning LakeCreek,

Thank you for clarifying and providing that screenshot. I'll escalate this to our e-mail admins to address.

Are there other e-mail domains getting rejected when you email them from that particular @Hughes.net e-mail address? Or is it only when you e-mail anyone with the @randall-hurley.com domain?

Are you getting rejected e-mail notifications when you send from any of your other Hughes.net e-mail addresses? If so, private message me which ones as well as a copy of the e-mail rejection message, so I can also let our admins know and address.

  Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz