Too many dns errors

[winterstarranch]

Constantly getting dns errors. I have been on the phone twice trying to get this fixed. It happens on different pages. I have tried rebooting router and modem, and clearing cache and history. It goes away for an hour or two and then its back. I have a hn9000. My router is a linksys wrt54g2. Would upgrading to gen4 help? As it is now data seems to disappear. I am afraid I will always be out and it will cost a fortune. Thanks for the help.

[Liz]

Good morning winterstarranch,

Welcome and thanks for posting. We'd certainly like to help your concerns. To get started please provide additional details to help us:

Do the DNS errors persist while your computer is connected directly to the HughesNet modem?

Try powercycling the HughesNet modem to clear its DNS cache. To do so, unplug the power cable from its power brick and wait for at least 2 minutes. After replugging the power cord, please browse and observe whether the DNS errors are gone or reduced. 

We'll always suggest upgrading to the Gen 4 service with the HT1100, as long as it's available. For now, let's see if the above alleviates those errors.

Once we get past this DNS hurdle, we can then focus on your data usage concerns.

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz

[BirdDog]

Try manually setting your router to use 8.8.8.8 and 8.8.4.4 as DNS servers.

[winterstarranch]

I have unplug from the brick for 2+ minutes and plugged back in. The DNS errors so far seem to be less but are still there. Also received error connection timed out. As per BirdDog I have not changed my router setting. To do that I must connect the Ethernet cable when I do that Windows 10 updates will download and use all my data. I will try to do that early tomorrow morning. Any other suggestions would be helpful. Thanks

[GabeU]

If you disconnect the LAN cable from the modem you can still access the router with a LAN cable from the computer to change the DNS settings.  That way you won't download anything while connected to it.  When you are finished, disconnect the cable from the computer and reconnect the modem cable. 

[Liz]

Hi winterstarranch,

Thank you for reporting back. I'll escalate your case to an engineer here for their assistance on this matter. 

Please also let me know if there's any difference in the frequency of DNS errors while plugged into the HughesNet modem directly.

Thanks,
Liz

[winterstarranch]

Liz, 
This morning i got up at 3am to download the Window 10 updates for two computers and was successful. I also changed the DNS settings on my router as per BirdDog. After my downloads were finished I opened multiple pages and had no DNS errors. Later this morning 2 people were on computers reading emails and web browsing and we went through about 400 MB in about an hour. Is that normal?  But in that time period there were no DNS errors. When I logged onto My Dashboard to respond to this post., I received a DNS error and had to reload the page. Earlier when we we getting DNS errors it didn't matter whether you were going through the router or directly through the HughesNet modem. I had tried both. I will keep tracking the DNS errors provided I still have bandwith. Thanks for your help 

[BirdDog]

That usage could be normal depending on the content of the pages you are visiting. Do they have a lot of graphics and automatic video loading? Facebook can use a lot if automatic video is not turned off.

Be sure to install an ad blocker on all browsers.

[winterstarranch]

I have an ad blocker. Most of the browsing was emails and craigslist.Yes photos loading no videos. Video is turned off on facebook but I don't think we were on facebook.
 Thanks

[FIA Ranch]

I have to deal with the Win10 (lack of control) update issue on several machines.  From the "Run" command, run services.msc.  Scroll down to Windows Update, right-click, select properties, stop the service, then disable it.

Then when you decide to do a "night shift", like I do, go in, enable it, run Check For Updates, and let the updates flow.  Then disable it again.  That way you can keep your Win10 machine usable online without eating up data allowance.