It will get resolved at some point. I suspect if they terminated the service and reset as a new account, the problem would go away. Seems like an easy request to reinitalize the account, but it hasn't happend yet. I wish they would humor me and give it a try.
Engineering support called this morning and they are remotely reconfiguring the modem (so I am told). Another 7 hour round trip next weekend to confirm the fix. I'll update progress on Saturday.
Liz - please check on your end to see if what they are proposing has any chance of working. I am not sure how a "modem setting" would cause problems at only certain times. I would prefer not to make another trip again. Last weekend was a wasted trip to meet the on site tech to tell me I didn't have a hardware problem. (Something I said from the beginning. Computers can't tell if the sun is out-hardware problems generally are 24/7 or intermittent. This speed issue is predictable and recurring based on time of day.) thank you!
While it is a correct statement regarding no guarantee of speed, there is however an expectation of customary level of service that has been communicated to me of 60-70% of advertised speed. Clearly receiving 10% of advertised speed 20 out of a 24 hour period is unacceptable.
You are correct rancourtr, the last status Liz posted yesterday is the engineers are still looking into it. My experience is it can take awhile once they are involved. Try to be patient especially since you aren't at the cabin that much.
00052466273 Unsatisfactory download speeds Was this post resolved? Seems like you resolved their issue. The speed tests/issue was confirmed by on site Hughesnet technician on Saturday. Please let me know if there are any additional tests that are needed on my end. I wasn't sure if your post implied I needed to do additional "correct tests". Thanks. You have been much more helpful than the phone support!