It does take some time once an issue has been narrowed down to a gateway/server issue.
Just stay on top of the subject.
Lots of bad weather at some gateway locations right now that could impact things for a short period.
It does take a while and it does take patience .. Engineers move at the speed of Engineers. I guess the biggest thing is to make sure the changes they make fix the one thing and not break several others in the process.
Such is the way of Networking.
Hi Liz,
I was curious to see if you heard back on your side from engineering. Nothing has been done on the Hughesnet side to resolve the issue that I am aware of. However, they were able to process a new bill for service. I assume they will continue to provide credits to my account until the matter is resolved?
Thank you for your assistance.