cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to achieve download speeds > 1Mbps

Highlighted
Moderator
Moderator

Re: Unable to achieve download speeds > 1Mbps

Oh, no, sorry, I wasn't implying that you did them incorrectly, just the opposite. Since you had your test results ready to go, I just had to send those up along with your diagnostics.

Smiley Happy

-Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Highlighted
Moderator
Moderator

Re: Unable to achieve download speeds > 1Mbps

Hi rancourtr,

Just got an update from engineering: they are currently investigating your beam for performance concerns. Once I receive any other news, I will let you know.

Thank you again for your patience, I've credited your account for one month of service.

-Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Highlighted
New Member

Re: Unable to achieve download speeds > 1Mbps

Thanks for the update. I will be onsite Friday night through Sunday afternoon if they need me to run any tests etc. I will be available via my contact number in my account information.
Highlighted
Assistant Professor

Re: Unable to achieve download speeds > 1Mbps

Depending what the storm does at the NOC in Germantown this weekend may not be good for them.
Highlighted
Moderator
Moderator

Re: Unable to achieve download speeds > 1Mbps

Good morning, thank you for letting me know. No more tests needed, I think it's still early to re-evaluate your performance. I'll keep you in the loop.

-Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Highlighted
New Member

Re: Unable to achieve download speeds > 1Mbps

Clearly not fixed, first test was 517Kbps down and 643Kbps up
Highlighted
New Member

Re: Unable to achieve download speeds > 1Mbps

Highlighted
New Member

Re: Unable to achieve download speeds > 1Mbps

Looks like I may need to have the installer for Exede check their signal in our area. Even worse than last week. Will retest at 2:15 AM and see. I suspect speed will be back over 5Mbps
Highlighted
New Member

Re: Unable to achieve download speeds > 1Mbps

Highlighted
New Member

Re: Unable to achieve download speeds > 1Mbps

Just like clockwork-speeds are back up. I hope I am wrong, but it appears it is oversold bandwidth. No other possible solutions make logical sense. Modem software issue would be there 24/7. I hope I am wrong, but problem is consistent. Posted times are two hours off. Last test times are 1:00 Am