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Unable to achieve download speeds > 1Mbps

Liz
Moderator
Moderator

Re: Unable to achieve download speeds > 1Mbps

Good morning Roger,

I apologize, I must have missed updating your thread on the engineer's progress. On Feb 27, capacity was rebalanced to address your concerns. How has your system performance been since then? If no improvements, please run some speed tests during the times you notice slow speeds. I can certainly credit your account once I get newer speed tests; the last ones on your testmy.net results page are from Feb 21.

I'll send another token for the speed tests.

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Roger Rancourt
New Member

Re: Unable to achieve download speeds > 1Mbps

I will be back at the cabin this weekend and will take some additional tests to confirm if there is any improvement. Thanks for your continued assistance Hopefully, we will have some closure soon.
Liz
Moderator
Moderator

Re: Unable to achieve download speeds > 1Mbps

Thanks for the update, I look forward to hearing back from you.

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Roger Rancourt
New Member

Re: Unable to achieve download speeds > 1Mbps

Yeah not so much. First test is back at 519kbps and 2nd at 513kbps. I'll post the full tests when complete, but clearly no resolution yet.
Roger Rancourt
New Member

Re: Unable to achieve download speeds > 1Mbps

Roger Rancourt
New Member

Re: Unable to achieve download speeds > 1Mbps

Works great late at night. No change since December. Next steps as service is pretty much useless in it's current state???
BirdDog
Assistant Professor

Re: Unable to achieve download speeds > 1Mbps

Everything posted is around 9 to midnight. What are speeds during the day and early evening? If good then most likely still a beam/gateway loading issue during peak periods.
Liz
Moderator
Moderator

Re: Unable to achieve download speeds > 1Mbps

Good morning Roger,

Thank for these speed tests, I will send this info to our engineers for them to address. I will keep you posted.

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Roger Rancourt
New Member

Re: Unable to achieve download speeds > 1Mbps

Roger Rancourt
New Member

Re: Unable to achieve download speeds > 1Mbps

Here are the latest from Sunday.