What troubleshooting have you done?
May be DNS-related.
To clear a possible DNS problem:
1. Turn off all of the devices using the modem (all phones, iPads, computers, etc.)
2. Unplug the modem's power from the wall socket.
3. Wait a minute, then plug the modem back in.
4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.
It looks like Remy may have posted that reply here in error; it was probably meant for something else, so it got removed. This is why you can't access the message here now.
ecoalex2,
My apologies! I had accidentally sent this message to you when it was intended to be for another customer I was assisting. I've been looking into your account as well to see if there's something immediate I could note. I went ahead and added a 2GB token to help out with your high-speed monthly data, as I saw you were out. Has this issue happened in the past, or is this the first time?
Thanks,
Remy
Did you run the procedure to clear the DNS? It is more than just a hard reboot.
To clear a possible DNS problem:
1. Turn off all of the devices using the modem (all phones, iPads, computers, etc.)
2. Unplug the modem's power from the wall socket.
3. Wait a minute, then plug the modem back in.
4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.
ecoalex,
Have you attempted to disable the WAS through the System Control Center? Here are the steps for doing so:
1. Go to the SCC (systemcontrolcenter.com) and click on the "i" icon in the top right corner.
2. When the page opens, click on Web Acceleration to expand it.
3. Click on Control.
4. Check Disable Web Acceleration and click Submit.
Please let me know if this change helps with your site access issue!
Thanks,
Remy
ecoalex,
Please click the red restart circle in the advanced menu of the SCC, as this may help fix the DNS issue. Please let me know if this helps!
Thanks,
Remy
ecoalex,
Thank you for the update! When you attempt to access the sites, are you getting any error messages?
Thanks,
Remy
ecoalex,
We went ahead and made a couple changes on our end. Can you please try to access the site again?
Thanks,
Remy
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