The reps will reply next week when they're here. Have you tried calling the 24/7 line? They may be able to check your modem and maybe even send you a replacement.
I understand. What about the tech support email
address form? That way you can explain what you have done and where you're at.
I suppose you could always keep trying to send the form, but I can't blame you if you don't want to deal with that.
Where I am I could take my laptop to a coffee shop and connect through that, come to the site, and fill out/send the form, but I know many people are in very rural areas with no other source of internet connections.
Hopefully you'll hear tomorrow.
I was able to send an email on the support page. This time the Capcha worked. My service is very unstable.
Good morning ecoalex,
Thanks for all this information. Remy and I are perplexed and eager to get to the bottom of this. We're trying to get one or two of our engineers to replicate this issue on their own HughesNet systems- we'll keep you updated on that.
In the meantime, could you please do a traceroute to that Azure site and send us the output? A screenshot would be fine.
Another thing to try is changing your DNS server to Google's. If you're comfortable doing this, follow the appropriate steps here to switch to Google's DNS servers. Curious to see if that makes a difference.
Do you know how to run a traceroute? That's what Liz is asking, not that you go via the web but via the command prompt.
To do a traceroute on a Windows computer we’ll use the TRACERT utility.
Do a screenshot of the results and post it here.
How you get to the traceroute utility on a Linux computer varies depending on which distribution you run. Generally speaking, you access it the same way you would access it on a Windows computer, by opening a command prompt.
You’ll usually type the full name, traceroute, rather than the Windows name, tracert. So for example:
# traceroute ggexample.com
If traceroute is not available in your Linus installation, you may have to install it.
Some Linux distributions require you to specify the protocol after -I:
# traceroute -I ICMP example.com
That's because that's not a real site, just an example.
Try running a traceroute to azurestandard.com
Terminal went nowhere, no display.after I entered # traceroute ggexample.com