Unable to go to websites on computer or phone

[ecoalex2]

I use Linux Mate 20 . I use Firefox , Chrome browsers. I have an android phone. I cannot access some websites now for 3 days. For example a food co-op Azure Standard. Others load quickly, no problem. If all computer and phone browsers have the same problem,with the same few sites, I am thinking it might be the isp? The results are the same, the site does the handshake, yet after that , it keeps trying to continue , then the site times out. Could there be an isp problem?.

[ecoalex2]

No change here. I needed to buy some small engine parts, the ability to load sites was intermittent, mostly failures. I still cannot go to Azure. I was able to get the parts after quite an ordeal. I hope this problem is found/fixed soon. Most sites just time out, after the initial handshake.

[ecoalex2]

So I am left with a less than fully functional service provider? What can be done to resolve my inadequate service? A new modem? What?

[maratsade]

The reps will reply next week when they're here.  Have you tried calling the 24/7 line? They may be able to check your modem and maybe even send you a replacement. 

[ecoalex2]

I would call Hughes, except they would be starting off cold. Tell me the basics I have done. I asked them before when I called if they are aware of my thread here in community, they say no. If they would read the thread, then I would call otherwise I don't need the cold have you tried, then try it call back , why I am reluctant to call.

[maratsade]

I understand.  What about the tech support email address form? That way you can explain what you have done and where you're at. 

[ecoalex2]

I just tried to email Hughes support on their support form. The connection ended. I could not finish the email. The Captcha said no connection. The problem is intermittent, only on some urls. It is bad when your own site does this, in the middle of a support email to support. Maybe I need an exterminator for the bugs?

[maratsade]

Well, that stinks.  I guess your only options now are the phone reps, or wait until Monday when @Liz and @Remy  come back.  😞

I suppose you could always keep trying to send the form, but I can't blame you if you don't want to deal with that.  

Where I am I could take my laptop to a coffee shop and connect through that, come to the site, and fill out/send the form, but I know many people are in very rural areas with no other source of internet connections. 

[ecoalex2]

Yes, I live on a farm in a valley, no wifi,or other service connection, satellite is all that works, for Tv too. My service seems to be degrading right now, long wait times, some sites do not load their pages.

[ecoalex2]

I was able to send an email on the support page. This time the Capcha worked. My service is very unstable.

[maratsade]

Hopefully you'll hear tomorrow. 

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@ecoalex2 wrote:
I was able to send an email on the support page. This time the Capcha worked. My service is very unstable.

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[Liz]

Good morning ecoalex,

Thanks for all this information. Remy and I are perplexed and eager to get to the bottom of this. We're trying to get one or two of our engineers to replicate this issue on their own HughesNet systems- we'll keep you updated on that.

In the meantime, could you please do a traceroute to that Azure site and send us the output? A screenshot would be fine.

Another thing to try is changing your DNS server to Google's. If you're comfortable doing this, follow the appropriate steps here to switch to Google's DNS servers. Curious to see if that makes a difference.

Thanks,

Liz

[ecoalex2]

Thank You Liz. Yes, this is a curious abnormality, it is inconsistent,all financial sites load , most sites load, some very quickly, others very slow, bot do load. Today the costco.com site was at a snails pace even tho I was on the bonus speed. CNN, and the large sites load immediately. The problem is across 3 platforms- Linux, Android, and Kindle, so it is not on my end I believe. I cannot load azurestandard.com , it has the same problem. I may make it past the initial handshake, then after one, or two, back and forths, all stops. Many times the site times out. other times, it is stalled, sometimes, it doesn't get past the initial handshake . I am happy you are in the loop on this. I am a happy Hughes subscriber, Hughes, and you, have been very good to me:) I am sorry I can't post a happy cat pic for you. Regards, Alex

[maratsade]

Do you know how to run a traceroute? That's what Liz is asking, not that you go via the web but via the command prompt. 

[ecoalex2]

Please explain the procedure.

[ecoalex2]

So switching to google's DNS would be for diagnostics ? if it did work, then all DNS would route thru google?

[maratsade]

From:  https://www.greengeeks.com/support/article/how-to-run-a-traceroute-on-windows-mac-or-linux/

To do a traceroute on a Windows computer we’ll use the TRACERT utility.

• Click the Windows icon and type “cmd.”
• Click the “Command Prompt” link or icon.

• Type “tracert” followed by the domain name that you want to trace to. Hit the “Enter” key on your keyboard.
• The traceroute will run and the results will be displayed.  The results will look like this:

Do a screenshot of the results and post it here. 

[ecoalex2]

No windows , Linux, Android, Kindle, the 3 platforms here.

[maratsade]

Linux

How you get to the traceroute utility on a Linux computer varies depending on which distribution you run. Generally speaking, you access it the same way you would access it on a Windows computer, by opening a command prompt.

You’ll usually type the full name, traceroute, rather than the Windows name, tracert. So for example:

# traceroute ggexample.com

If traceroute is not available in your Linus installation, you may have to install it.

Some Linux distributions require you to specify the protocol after -I:

# traceroute -I ICMP example.com

[ecoalex2]

Terminal went nowhere, no display.after I entered # traceroute ggexample.com

[maratsade]

That's because that's not a real site, just an example. 

Try running a traceroute to azurestandard.com

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@ecoalex2 wrote:
Terminal went nowhere, no display.after I entered # traceroute ggexample.com

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[ecoalex2]

I found traceroute in the synaptic it traces the route on IPv4 /IPv6 network . I don't know how to use it. It is not installed.