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Unable to go to websites on computer or phone

maratsade
Distinguished Professor IV

Re: Modem Problem Continues

That's because that's not a real site, just an example. 

 

Try running a traceroute to azurestandard.com

 


@ecoalex2 wrote:
Terminal went nowhere, no display.after I entered # traceroute ggexample.com

 

ecoalex2
Senior

Re: Modem Problem Continues

I found traceroute in the synaptic it traces the route on IPv4 /IPv6 network . I don't know how to use it. It is not installed.
maratsade
Distinguished Professor IV

Re: Modem Problem Continues

I hope someone with more Linux experience than I have (I'm just a low level Linux user) can explain to you how to install it. 

 

https://www.lifesavvy.com/p/uploads/2020/10/269d4e5a.jpg?width=1200

ecoalex2
Senior

Re: Modem Problem Continues

Nice cat Smiley Happy I know how to install , I'll try it on a new puter.
ecoalex2
Senior

Re: Modem Problem Continues

traceroute azurestandard.com traceroute to azurestandard.com (45.79.85.54), 30 hops max, 60 byte packets 1 _gateway (192.168.42.1) 197.776 ms 197.949 ms 198.173 ms 2 host-69-35-194-140.hnremote.net (69.35.194.140) 1735.606 ms 1736.171 ms 1736.148 ms 3 host-69-35-196-59.hnremote.net (69.35.196.59) 1736.125 ms 1736.103 ms 1736.201 ms 4 tyrmcbrc01-vln0115.ma.dl.suddenlink.net (66.76.3.209) 1736.175 ms 1736.152 ms 1736.128 ms 5 173-219-220-80.suddenlink.net (173.219.220.80) 1756.987 ms 1757.216 ms 173-219-233-206.suddenlink.net (173.219.233.206) 1736.168 ms 6 be4714.ccr41.dfw03.atlas.cogentco.com (38.140.104.225) 1822.943 ms * dls-b23-link.ip.twelve99.net (213.248.88.228) 834.425 ms 7 * * be2763.ccr31.dfw01.atlas.cogentco.com (154.54.28.73) 695.859 ms 8 be2433.ccr22.mci01.atlas.cogentco.com (154.54.3.214) 695.928 ms sjo-b23-link.ip.twelve99.net (62.115.116.40) 739.795 ms 916.317 ms 9 linode-ic342731-sjo-b21.ip.twelve99-cust.net (62.115.172.133) 915.933 ms be3036.ccr22.den01.atlas.cogentco.com (154.54.31.89) 1070.149 ms linode-ic342731-sjo-b21.ip.twelve99-cust.net (62.115.172.133) 1091.739 ms 10 if-2-6.csw5-fnc1.linode.com (173.230.159.71) 1091.966 ms if-2-4.csw6-fnc1.linode.com (173.230.159.87) 1278.974 ms if-2-6.csw6-fnc1.linode.com (173.230.159.69) 1278.702 ms 11 li1184-54.members.linode.com (45.79.85.54) 1509.669 ms 1509.908 ms 1851.767 ms
Nacomas3
New Poster

Re: Modem Problem Continues

New poster here....I have been having the same proplem for the past 3-4 days. Sites I have been going to for several years no longer load, time out or start to load then stall. Major sites like financial instituitions, Yahoo, Google load fine. I have tried all the tests mentioned in this thread numerous times to no avail.

 

Same problem on all 4 of my computers......running Windows 10 OS and both Edge and Chrome browers.  I have the HT 1100 modem and am located in the Northern Sierra foothills on beam 19. Very, very frustrating and it sure seems like the problem is on the Hughes end.....

Remy
Moderator

Re: Modem Problem Continues

ecoalex,

 

Thank you for providing us with the traceroute information! I'm being told that the engineers have made a couple adjustments. Please attempt to access the website, and when it likely times out, please refresh the page. It should hopefully let you through at that point!

 

Thanks,

Remy

GabeU
Distinguished Professor IV

Re: Modem Problem Continues

@Nacomas3 

 

Because you're on a different service, and to keep the your issues separate, you should start a new topic in this same section (Tech Support) to get help.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade
Distinguished Professor IV

Re: Modem Problem Continues

Gabe beat me to it. LOL. 

 

EDIT: To start a new thread, you should go to the main Tech Support page and click on the blue "Start a topic" button.  Explain the issues you have been experiencing and what troubleshooting you have done. 

 

If you have run a traceroute, please provide a screenshot. If you haven't, please do and then provide a screenshot.

 


@Nacomas3 wrote:

New poster here....I have been having the same proplem for the past 3-4 days. Sites I have been going to for several years no longer load, time out or start to load then stall. Major sites like financial instituitions, Yahoo, Google load fine. I have tried all the tests mentioned in this thread numerous times to no avail.

 

Same problem on all 4 of my computers......running Windows 10 OS and both Edge and Chrome browers.  I have the HT 1100 modem and am located in the Northern Sierra foothills on beam 19. Very, very frustrating and it sure seems like the problem is on the Hughes end.....



 

ecoalex2
Senior

Re: Modem Problem Continues

I also am on beam 19, the same locale for what it is worth, we both have the same problem. No luck, azure, mediaite, etc do not load. Curious my compadre has the same problem, be easy on him, he got the same bugSmiley Happy