Unable to go to websites on computer or phone

[ecoalex2]

I use Linux Mate 20 . I use Firefox , Chrome browsers. I have an android phone. I cannot access some websites now for 3 days. For example a food co-op Azure Standard. Others load quickly, no problem. If all computer and phone browsers have the same problem,with the same few sites, I am thinking it might be the isp? The results are the same, the site does the handshake, yet after that , it keeps trying to continue , then the site times out. Could there be an isp problem?.

[maratsade]

I hope someone with more Linux experience than I have (I'm just a low level Linux user) can explain to you how to install it. 

[ecoalex2]

Nice cat 🙂 I know how to install , I'll try it on a new puter.

[ecoalex2]

traceroute azurestandard.com traceroute to azurestandard.com (45.79.85.54), 30 hops max, 60 byte packets 1 _gateway (192.168.42.1) 197.776 ms 197.949 ms 198.173 ms 2 host-69-35-194-140.hnremote.net (69.35.194.140) 1735.606 ms 1736.171 ms 1736.148 ms 3 host-69-35-196-59.hnremote.net (69.35.196.59) 1736.125 ms 1736.103 ms 1736.201 ms 4 tyrmcbrc01-vln0115.ma.dl.suddenlink.net (66.76.3.209) 1736.175 ms 1736.152 ms 1736.128 ms 5 173-219-220-80.suddenlink.net (173.219.220.80) 1756.987 ms 1757.216 ms 173-219-233-206.suddenlink.net (173.219.233.206) 1736.168 ms 6 be4714.ccr41.dfw03.atlas.cogentco.com (38.140.104.225) 1822.943 ms * dls-b23-link.ip.twelve99.net (213.248.88.228) 834.425 ms 7 * * be2763.ccr31.dfw01.atlas.cogentco.com (154.54.28.73) 695.859 ms 8 be2433.ccr22.mci01.atlas.cogentco.com (154.54.3.214) 695.928 ms sjo-b23-link.ip.twelve99.net (62.115.116.40) 739.795 ms 916.317 ms 9 linode-ic342731-sjo-b21.ip.twelve99-cust.net (62.115.172.133) 915.933 ms be3036.ccr22.den01.atlas.cogentco.com (154.54.31.89) 1070.149 ms linode-ic342731-sjo-b21.ip.twelve99-cust.net (62.115.172.133) 1091.739 ms 10 if-2-6.csw5-fnc1.linode.com (173.230.159.71) 1091.966 ms if-2-4.csw6-fnc1.linode.com (173.230.159.87) 1278.974 ms if-2-6.csw6-fnc1.linode.com (173.230.159.69) 1278.702 ms 11 li1184-54.members.linode.com (45.79.85.54) 1509.669 ms 1509.908 ms 1851.767 ms

[Nacomas3]

New poster here....I have been having the same proplem for the past 3-4 days. Sites I have been going to for several years no longer load, time out or start to load then stall. Major sites like financial instituitions, Yahoo, Google load fine. I have tried all the tests mentioned in this thread numerous times to no avail.

Same problem on all 4 of my computers......running Windows 10 OS and both Edge and Chrome browers.  I have the HT 1100 modem and am located in the Northern Sierra foothills on beam 19. Very, very frustrating and it sure seems like the problem is on the Hughes end.....

[GabeU]

@Nacomas3 

Because you're on a different service, and to keep the your issues separate, you should start a new topic in this same section (Tech Support) to get help.

[maratsade]

Gabe beat me to it. LOL. 

EDIT: To start a new thread, you should go to the main Tech Support page and click on the blue "Start a topic" button.  Explain the issues you have been experiencing and what troubleshooting you have done. 

If you have run a traceroute, please provide a screenshot. If you haven't, please do and then provide a screenshot.

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@Nacomas3 wrote:

New poster here....I have been having the same proplem for the past 3-4 days. Sites I have been going to for several years no longer load, time out or start to load then stall. Major sites like financial instituitions, Yahoo, Google load fine. I have tried all the tests mentioned in this thread numerous times to no avail.

Same problem on all 4 of my computers......running Windows 10 OS and both Edge and Chrome browers.  I have the HT 1100 modem and am located in the Northern Sierra foothills on beam 19. Very, very frustrating and it sure seems like the problem is on the Hughes end.....

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[ecoalex2]

I also am on beam 19, the same locale for what it is worth, we both have the same problem. No luck, azure, mediaite, etc do not load. Curious my compadre has the same problem, be easy on him, he got the same bug:)

[maratsade]

It has to do with the way the mods/reps handle requests here. They prefer them on separate tickets. Nothing against the poster, and in fact, the suggestion to post under his own thread is made to increase the visibility of his post and for him to have individualised attention. 

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@ecoalex2 wrote:
I also am on beam 19, the same locale for what it is worth, we both have the same problem. No luck, azure, mediaite, etc do not load. Curious my compadre has the same problem, be easy on him, he got the same bug:)

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[ecoalex2]

Individualized is fine, but we're having the same problem on the same beam. That is a clue methinks.

[maratsade]

Good luck with your issues, Alex. 

[Nacomas3]

Same problem, same time frame, same general location and same beam? Too many similarities to be a random coincidence. I think I will just stick with this thread and not over compartmentalize the issue. Besides, I am too tired and frustrated to start a new topic after all the DNS flushes and cache clearing I have done over the last 3 days.  I rooting for you Ecoalex...........

[ecoalex2]

The connection is still problematic , I was able to place an order at Azure, and was able to view Mediaite, I left the site, Mediaite would not load again, even after a reload., it timed out. It appears they on the right track, however service is still not solid. The ability to view Azure does show improvement. Thanks to all.

[Nacomas3]

Ecoalex......I don't know if your problem is solved yet, but whatever the techs did to help you has definitely solved my issues. I am now able to access all my problematic sites quickly and and my internet access is flying like a bird released from a tiny cage. Kudos to everone involved in helping, Nacomas3 

[Nacomas3]

Oops,  I spoke too soon, the access problem is back this morning....ouch!!!       I will start a new topic as advised.....

[Liz]

Good morning ecoalex!

Thanks for that update! I let the engineer looking into this know of your latest concern. Just like with the Azure site, can you please run a traceroute to www.mediaite.com? Please be sure to use this command "traceroute -6 www.mediaite.com".

-Liz

[ecoalex2]

Hi Liz 🙂 I could not add the -6 to traceroute, invalid command. Without- traceroute mediaite.com traceroute to mediaite.com (172.67.25.6), 30 hops max, 60 byte packets 1 _gateway (192.168.42.1) 202.020 ms 202.178 ms 202.429 ms 2 host-69-35-194-140.hnremote.net (69.35.194.140) 579.998 ms 580.203 ms 756.035 ms 3 host-69-35-196-59.hnremote.net (69.35.196.59) 1328.285 ms 1339.292 ms 1339.637 ms 4 tyrmcbrc01-vln0115.ma.dl.suddenlink.net (66.76.3.209) 1339.616 ms 1339.595 ms 1339.570 ms 5 173-219-233-206.suddenlink.net (173.219.233.206) 1933.453 ms 2175.935 ms 2692.932 ms 6 111100.dal.equinix.com (206.223.118.145) 2693.425 ms 1931.574 ms 1313.448 ms 7 172.67.25.6 (172.67.25.6) 1313.351 ms 1313.339 ms 1730.914 ms

[Liz]

Thanks ecoalex! Could you please try traceroute6 since the -6 didn't work?

-Liz

[ecoalex2]

alex@alex-OptiPlex-790:~$ traceroute6 mediaite.com traceroute to mediaite.com (2606:4700:10::6816:3a6e) from 2001:5b0:2344:2578:ad39:73f6:66b:68ab, 30 hops max, 24 byte packets 1 2001:5b0:2344:2578:280:aeff:fe76:981a (2001:5b0:2344:2578:280:aeff:fe76:981a) 1.5634 ms 1.4348 ms 1.3702 ms 2 2001:5b0:23ff:2f0::c (2001:5b0:23ff:2f0::c) 847.3701 ms * * 3 * * * 4 * * 2001:5b0:23ff:fffa::105 (2001:5b0:23ff:fffa::105) 685.6732 ms 5 2600-5400-E000-0-0-0-0-1.amrl-carc02.com.sta.suddenlink.net (2600:5400:e000::1) 1632.7088 ms 532.6696 ms 799.4316 ms 6 2600:5400:1:30e::1 (2600:5400:1:30e::1) 978.3592 ms 580.3072 ms 583.0989 ms 7 2600:5400:414:1c::1 (2600:5400:414:1c::1) 714.8372 ms 691.2547 ms 582.8116 ms 8 * * * 9 * * * 10 2400:cb00:15:1024::ac45:4144 (2400:cb00:15:1024::ac45:4144) 691.8934 ms * * alex@alex-OptiPlex-790:~$

[Liz]

Thanks Alex! Sent this over. We'll keep you posted.

-Liz

[Liz]

Hi Alex,

Can you please check now to see if there's any improvement?

-Liz

[ecoalex2]

Hi Liz- no, mediaite .com still does not load, it times out.