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Unable to go to websites on computer or phone

ecoalex2
Senior

Re: Modem Problem Continues

alex@alex-OptiPlex-790:~$ traceroute6 mediaite.com traceroute to mediaite.com (2606:4700:10::6816:3a6e) from 2001:5b0:2344:2578:ad39:73f6:66b:68ab, 30 hops max, 24 byte packets 1 2001:5b0:2344:2578:280:aeff:fe76:981a (2001:5b0:2344:2578:280:aeff:fe76:981a) 1.5634 ms 1.4348 ms 1.3702 ms 2 2001:5b0:23ff:2f0::c (2001:5b0:23ff:2f0::c) 847.3701 ms * * 3 * * * 4 * * 2001:5b0:23ff:fffa::105 (2001:5b0:23ff:fffa::105) 685.6732 ms 5 2600-5400-E000-0-0-0-0-1.amrl-carc02.com.sta.suddenlink.net (2600:5400:e000::1) 1632.7088 ms 532.6696 ms 799.4316 ms 6 2600:5400:1:30e::1 (2600:5400:1:30e::1) 978.3592 ms 580.3072 ms 583.0989 ms 7 2600:5400:414:1c::1 (2600:5400:414:1c::1) 714.8372 ms 691.2547 ms 582.8116 ms 8 * * * 9 * * * 10 2400:cb00:15:1024::ac45:4144 (2400:cb00:15:1024::ac45:4144) 691.8934 ms * * alex@alex-OptiPlex-790:~$
Liz
Moderator
Moderator

Re: Modem Problem Continues

Thanks Alex! Sent this over. We'll keep you posted.

 

-Liz

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Liz
Moderator
Moderator

Re: Modem Problem Continues

Hi Alex,

 

Can you please check now to see if there's any improvement?

 

-Liz

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ecoalex2
Senior

Re: Modem Problem Continues

Hi Liz- no, mediaite .com still does not load, it times out.
GabeU
Distinguished Professor IV

Re: Modem Problem Continues

@ecoalex2 

 

I would try disabling the IPv6 in your Linux computer to see if you have the same success as Nacomas3.  The following site shows how to disable it, as well as re-enable it.  I'd use the GRUB method, as it looks to be easier, but that's up to you.    

 

https://www.explorelinux.com/how-and-why-to-disable-ipv6-in-ubuntu/

 

I should add that these are instructions for Ubuntu.  I don't know if other Linux distros would use the same method.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
ecoalex2
Senior

Re: Modem Problem Continues

It is odd that one puter with mint 19 doesn't load mediaite.com , but does load democracticunderground.com , whilst the mint 20 puter loads mediaite.com but not democraticunderground.com . The 19 will not load wikipedia, the 20 does load wikipedia.. I checked the networking set-ups, Ipv4 set-up is blank, Ipv6 set-up are both partially filled in. I have a problem with changing the computer settings, when they worked for years. It seems to me something changed on the Hughes end on beam 19. I feel Hughes has the problem, not my Linux settings which have worked for the 10 years I have used Linux. I never had to change the Ipv settings. At least the techs got my Azure site to operate well. Perhaps since the problem is just a few sites, the rest work fine, they could find the problem, why were they able to fix the Azure site, and not the others? and both Linux puters have different failures? I just don't believe the problem is on my end. Thanks for your suggestion re: changing the Ipv settings. It seems counter intuitive.
GabeU
Distinguished Professor IV

Re: Modem Problem Continues

@ecoalex2 

 

I understand.  I was just thinking as a troubleshooting step to help narrow down the cause.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Liz
Moderator
Moderator

Re: Modem Problem Continues

Good morning ecoalex,

 

Thank you for your patience, our engineers are still actively investigating this. Should I have further questions or instructions for you, I'll post them here. 

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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ecoalex2
Senior

Re: Modem Problem Continues

Morning Liz Smiley Happy Thanks for the update.It seems to be inconsistent with 2 Linux puters one can load one site, the other not and visa versa. The editions of Mint (Ubuntu) are different; Vers 19.3 and 20. Thanks again.
ecoalex2
Senior

Re: Modem Problem Continues

Hooray ! It appears my site connectivity problem was found and addressedSmiley Wink Tomorrow morning I will test again, if all goes well, I will send kudos to all Smiley Wink Hope to see ya'll tomorrow with the good news Smiley Wink nitey nite Smiley Wink