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Unable to load certain websites, but can stream a movie?

New Poster

Re: Unable to load certain websites, but can stream a movie?

I don't see a power button, so I followed the instructions provided except I unplugged the HughesNet router.  No dice.

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Assistant Professor

Re: Unable to load certain websites, but can stream a movie?

I'm confused. The HN9000 doesn't have wifi. I thought you said you had wifi?

 

Either you have a wifi-capable router connected to the HN9000 modem (which doesn't have a router - I don't think), or you don't and you're just using an ethernet cable connected directly to the modem without a router. In the case of the former, the router needs to be rebooted. If it's the latter, then forget what I said.

 

Bottom line is that rebooting the modem won't necessarily help you because I don't think it has any DNS caching to get corrupted (if that's the problem that we're trying to fix).


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
New Poster

Re: Unable to load certain websites, but can stream a movie?

You are correct.  The HN9000 does NOT have wifi.  I misspoke earlier when I said HughesNet router.  I actually meant HughesNet modem, but I did also reboot my wifi router at the same time (with my computer off), but this did not fix the problem.

Distinguished Professor IV

Re: Unable to load certain websites, but can stream a movie?

@AmyinMontana 

 

For the sake of redundancy, here's what I would try.  

 

1.  Shut down your devices. 

2.  Turn off (if there's a power switch), then unplug the router.   

3.  Unplug the HN9000 modem at the power brick or the wall outlet (NOT at the back of the modem).  

4.  After waiting at least a minute, plug the HN9000 modem back in. 

5.  After waiting at least five minutes, plug the router back in and turn it back on.   

6.  After waiting at least five minutes, turn your computer on.  After waiting for the computer to be fully up and ready, try one of the web pages.  

 

I'm using the one minute and five minute times to be sure that the devices are fully de-powered, then fully up after being re-powered.  I don't know that these lengths of time are required, but it will ensure those things mentioned.  

 

Again, this is only for redundancy, as I know you've already tried some things to flush the DNS cache.  I don't know that this will fix anything (with any luck it might), but after this we'll at least know for sure whether it's a DNS cache issue.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: Unable to load certain websites, but can stream a movie?

Happy to try.  Left everything off/unplugged for about 10 minutes.  Still no luck.  I appreciate the thought, though.

Distinguished Professor IV

Re: Unable to load certain websites, but can stream a movie?

@AmyinMontana 

 

Hopefully the reps will be able to determine what the issue is, and even more so, fix it.  

 

I'll tag a few, just to be sure that they'll see that you still need help.  

 

@Liz @Amanda @Damian 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator

Re: Unable to load certain websites, but can stream a movie?

Good morning Amy,

 

Welcome to our community! I see you've been trying some things to get your issue resolved, which definitely helps us narrow things down. I will be running a diagnostic check on your HughesNet system to see if anything appears abnormal. I appreciate your patience.

 

Thanks

Amanda

Moderator

Re: Unable to load certain websites, but can stream a movie?

Amy,

 

I've sent you a private message with the results and next steps.

 

Thanks,

Amanda

New Poster

Re: Unable to load certain websites, but can stream a movie?

Thanks, Amanda.  I'm hopeful the dish adjustment will help!

New Poster

Re: Unable to load certain websites, but can stream a movie?

@Amanda 

A tech was able to make it out Friday, but unfortunately the dish repositioning didn't solve the problem.  I'm still unable to access certain websites.