1. When you reset the modem, you may have also reset the configuration it needs to find your spot beam.
2. If the configuration was correct, it's possible there's a different communication problem either with the cableing or transceiver on the dish.
Using a computer that's connected to the modem, what is the System State Code when you go to http://192.168.0.1/limited.html#!/general/summary?
When you connected and plugged the new modem in, did you let it sit for at least an hour? It can take up to an hour to activate.
How did you "reset" the modem? Do you mean you power cycled it, or actually pressed the reset button on the back of the modem?
Good morning Nelson5,
Welcome to our community! I've taken a look at your account and see that the service is still down. Using the instructions provided by @MarkJFine above, can you provide the state code from the modem? This will help us greatly in pinpointing the issue.
We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.