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Unable to see data usage on my Hughesnet dashboard shows no data available

New Member

Unable to see data usage on my Hughesnet dashboard shows no data available

I have been tracking my internet usage for the last few months now trying to find where the excessive usage of my internet has been going. There are a ton of helpful threads about how to do this and they have helped a lot.  I found one device that was killing me, an IPad air that was on the system. I still seem too be using a lot more internet than expected though so I am continuing the diagnostics to correct the problem.  

  On to my problem. The last few days I have been unable to see my internet usage on my dashboard. It shows no data available. 

I go to http://my.hughesnet.com/   sign in and select internet usage.  both the upload and download hourly graphs show no data found. 

I have cleared cookies and cache and nothing seems to help. 

I have tried this on Chrome and Edge browsers with the same result. 
I am also on Windows 10 if that makes a difference.

Any suggestions would be greatly appreciated.  
Thank You

8 REPLIES 8
Honorary Alumnus

Re: Unable to see data usage on my Hughesnet dashboard shows no data available

Try a hard reboot of the modem and see if that helps


Assistant Professor

Re: Unable to see data usage on my Hughesnet dashboard shows no data available

This happened to a few of us several weeks back, I believe is was Amanda who handled it and they had to do something on their end. Nothing fixed it on this end.

I think it is a beam/gateway thing.
New Member

Re: Unable to see data usage on my Hughesnet dashboard shows no data available

Thank you for the response Gwalk. I just tried that and cleared cookies again. Restarted computer and browser and still no luck. 
Highlighted
New Member

Re: Unable to see data usage on my Hughesnet dashboard shows no data available

Thanks BirdDog I will hope Amanda gets a chance to look into this.   
Moderator
Moderator

Re: Unable to see data usage on my Hughesnet dashboard shows no data available

Hi Thomas,

Thanks for posting, I've escalated this to the appropriate engineers to handle. I'll keep you posted.

-Liz

Thanks,
Liz

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New Member

Re: Unable to see data usage on my Hughesnet dashboard shows no data available

Thanks Liz, I appreciate it. 
New Member

Re: Unable to see data usage on my Hughesnet dashboard shows no data available

The problem has been corrected. Thank you Liz for your assistance. Gwalk and Birddog thank you for the responses. Everyone have a great day. 
Moderator
Moderator

Re: Unable to see data usage on my Hughesnet dashboard shows no data available

Great! Thanks for the confirmation, Thomas! Smiley Very Happy

-Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->