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Unable to send mail to another user

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Freshman

Unable to send mail to another user

Mail from my hughsnet account to my wife's is vanishing without a trace. Both of us are able to send/receive email normally -- just brom my account to hers, and vice-versa. I've verified this sending from the hughsnet mail client, but as it does not provide a log, here's a log from my laptop.

 

* Account 'geoff': Connecting to SMTP server: smtp.hughes.net:587...
[2019-12-05 18:28:04] SMTP< 220 smtp.hughes.net ESMTP ecelerity 2.2.3.49 r(42060/42061)
[2019-12-05 18:28:04] ESMTP> EHLO puget.mtranch.com
[2019-12-05 18:28:05] ESMTP< 250-smtp01.hughes.cmh.synacor.com says EHLO to 184.53.49.29
[2019-12-05 18:28:05] ESMTP< 250-STARTTLS
[2019-12-05 18:28:05] ESMTP< 250-ENHANCEDSTATUSCODES
[2019-12-05 18:28:05] ESMTP< 250-AUTH=LOGIN
[2019-12-05 18:28:05] ESMTP< 250-AUTH LOGIN
[2019-12-05 18:28:05] ESMTP< 250-PIPELINING
[2019-12-05 18:28:05] ESMTP< 250-XDUMPCONTEXT
[2019-12-05 18:28:05] ESMTP< 250 8BITMIME
[2019-12-05 18:28:05] ESMTP> AUTH LOGIN
[2019-12-05 18:28:07] ESMTP< 334 VXNlcm5hbWU6
[2019-12-05 18:28:07] ESMTP> [USERID]
[2019-12-05 18:28:08] ESMTP< 334 UGFzc3dvcmQ6
[2019-12-05 18:28:08] ESMTP> [PASSWORD]
[2019-12-05 18:28:09] ESMTP< 235 Authed. Go on.
[2019-12-05 18:28:09] ESMTP> MAIL FROM:<geoff@hughes.net>
[2019-12-05 18:28:10] SMTP< 250 SPF validation soft failure
[2019-12-05 18:28:10] SMTP> RCPT TO:<suslea@hughes.net>
[2019-12-05 18:28:11] SMTP< 250 2.1.5 Accepted for you
[2019-12-05 18:28:11] SMTP> DATA
[2019-12-05 18:28:11] SMTP< 354 continue. finished with "\r\n.\r\n"
[2019-12-05 18:28:11] SMTP> . (EOM)
[2019-12-05 18:28:13] SMTP< 250 SPF validation soft failure
* Mail sent successfully.
[2019-12-05 18:28:13] SMTP> QUIT
[2019-12-05 18:28:13] SMTP< 221 smtp01.hughes.cmh.synacor.com closing connection

5 REPLIES 5
Distinguished Professor IV

Re: Unable to send mail to another user

@Geoffrey Leach 

 

For the sake of clairity, is your wife's email also HughesNet?  I ask this because there is a known issue some are experiencing with HughesNet's email and other providers...

 

https://community.hughesnet.com/t5/Tech-Support/HughesNet-emails-are-NOT-getting-delivered-to-AOL-us...


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Freshman

Re: Unable to send mail to another user

Also a HughesNet account
Distinguished Professor IV

Re: Unable to send mail to another user

@Geoffrey Leach 

 

Thanks for the clarification.  

 

The reps are on M-F from approximately 9AM to 6PM EST, though Damian is sometimes on during the evenings.  They usually reply within a day, but with tomorrow being Friday there is the possibility that you won't hear from one until Monday.  Still, hopefully you'll hear from one tomorrow.  

 

Fellow subscribers who are knowledgeable about email may also reply with some ideas.  Unfortunately, when it comes to email, that's not me.

 

Good luck.  Smiley Happy


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Distinguished Professor IV

Re: Unable to send mail to another user

@Jay 

@Liz 

@Damian 

 

Just tagging a few reps in the hopes of them seeing this before the end of the day.  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Moderator

Re: Unable to send mail to another user

@Geoffrey Leach,

 

 

Thank you for contacting us. Have you experienced this specific issue in the past and when did it start taking place? We are experiencing an issue where HughesNet email addresses are being blacklisted by other email providers, and I am still waiting for an update/fix for this. I do not believe this is causing an issue for you specifically since you both are able to email and receive for everyone else. I am going to check our reports for any issues pertinent to the one you are experiencing and will update you on any information I can gather. 

 

-Damian