Then go to your WiFi setting and make sure the iPhone is running on the 2.4 WiFi band, iMessage will not work on the other.
Untrue. I only use the 5GHz channel and it never fails.
Good morning Robp1,
Thank you for offering a suggestion! Looks like part of your message got inadvertently bleeped out. I'm sorry, our profanity filter has been wonky lately. Could you try reposting what you were trying to convey? If you keep getting bleeped, you might have to resort to taking a screenshot of your message and posting it has a picture instead.
I use an iPhone 7 and it's not had a problem for the several OSes on it up through the current 13.1.1.
You might want to check the protocol settings you have for 5GHz to see if it's set for 11a/n/ac and 20/40/80MHz bandwidth, or you have a problem with one of the main or extension channels. WPA2 with AES encryption should also be used.
Lol... make that iOS 13.1.2 as of just now. 13 is such a mess.
Good morning js20692,
Thank you for your patience while our engineer is investigating. So far no resolution yet, but he was able to reproduce the issue with sending a video on iOS 12. I'll post back once we have any news to share.
Your patience and understanding are much appreciated.
I appreciate your patience while our engineers have been investigating. As recently as Friday they were able to reproduce what you reported, but today iMessage is working for them. Can you please confirm if you've also noticed this change?
Some things engineering would like confirmed:
Is it just picture/videos failing to send?
Is the issue limited to sending or receiving or both?
If pictures/videos are sending/receiving, is it just delayed?
How's sending/receiving plain texts? Delayed or normal?
Your cooperation, patience, and understanding are much appreciated.
Hi Liz, has this issue been resolved? I too have the same imessage issues that has been reported many times over many years by many customers. We have multiple devices sending or recieving imessages media very slowly. No issues when not connected to Hughes Net wifi.