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Unable to send or recieve imessage photos

Assistant Professor

Re: Unable to send or recieve imessage photos


@Robp1 wrote:
Then go to your WiFi setting and make sure the iPhone is running on the 2.4 WiFi band, iMessage will not work on the other.

Untrue. I only use the 5GHz channel and it never fails.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Moderator
Moderator

Re: Unable to send or recieve imessage photos

Good morning Robp1,

 

Thank you for offering a suggestion! Looks like part of your message got inadvertently bleeped out. I'm sorry, our profanity filter has been wonky lately. Could you try reposting what you were trying to convey? If you keep getting bleeped, you might have to resort to taking a screenshot of your message and posting it has a picture instead.

 

 

Thanks,
Liz

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Junior

Re: Unable to send or recieve imessage photos

Strange what model and OS are you using. The XR will only allow us to use the 2.4 for iMessage.
Junior

Re: Unable to send or recieve imessage photos

I am not sure what happened the Bleep was supposed to say IPhone lol
Assistant Professor

Re: Unable to send or recieve imessage photos

I use an iPhone 7 and it's not had a problem for the several OSes on it up through the current 13.1.1.
You might want to check the protocol settings you have for 5GHz to see if it's set for 11a/n/ac and 20/40/80MHz bandwidth, or you have a problem with one of the main or extension channels. WPA2 with AES encryption should also be used.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Junior

Re: Unable to send or recieve imessage photos

Thank you for that tip. I will have to try it. I know when our New iPhones updated to os13 it completely failed on Hughes until I changed the setting for how they are sent and received over the network. iCloud was the only way I could make it work.
Assistant Professor

Re: Unable to send or recieve imessage photos

Lol... make that iOS 13.1.2 as of just now. 13 is such a mess.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Moderator
Moderator

Re: Unable to send or recieve imessage photos

Good morning js20692,

 

Thank you for your patience while our engineer is investigating. So far no resolution yet, but he was able to reproduce the issue with sending a video on iOS 12. I'll post back once we have any news to share.

 

  Your patience and understanding are much appreciated.

Thanks,
Liz

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Moderator
Moderator

Re: Unable to send or recieve imessage photos

Hi js20692,

 

I appreciate your patience while our engineers have been investigating. As recently as Friday they were able to reproduce what you reported, but today iMessage is working for them. Can you please confirm if you've also noticed this change?

 

Some things engineering would like confirmed:

 

Is it just picture/videos failing to send?

 

Is the issue limited to sending or receiving or both?

 

If pictures/videos are sending/receiving, is it just delayed?

 

How's sending/receiving plain texts? Delayed or normal?

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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Spectator

Re: Unable to send or recieve imessage photos

Hi Liz, has this issue been resolved? I too have the same imessage issues that has been reported many times over many years by many customers. We have multiple devices sending or recieving imessages media very slowly. No issues when not connected to Hughes Net wifi.