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Unable to stream still (Update)

Sophomore

Unable to stream still (Update)

I thought I had my data fixed back in September. I was even able to get a technician to come out thanks to @Liz https://community.hughesnet.com/t5/Tech-Support/Unable-to-stream-still-Update/m-p/104523#M71419 but even that didn't help. The tech who came out from Columbus said all new wires and drilling new holes in our walls and brick would not solve the problem. His only suggestion was to change services, maybe AT&T fiber but obviously I can't do that since no wires out here. My final course of action because I can not take it anymore:

 

1. Buy a cell service hotspot for the house if I can find a good enough deal.

 

or 

 

2. Get a hard line again and go to Dial up because my speed on dial up would still be faster.

 

One last question prior to implementing option. How much does it cost to cancel service prior to the end of the 2 year service agreement?

21 REPLIES
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Associate Professor

Re: Unable to stream still (Update)

From the subscriber agreement (http://legal.hughes.com/ServiceTermsAndConditions-current.cfm):

 

 

Early Termination: Purchase Option (equipment and standard installation purchased upfront)

If you cancel your order before installation, you will be refunded the amount that was collected at time of order.

If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.

Early Termination: Lease Option

If you cancel your order before installation, you will be refunded the amount that was collected at time of order.

If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.


Further, you must return your HughesNet modem, power supply, and radio in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter).


If you cancel after the end of your 24-month term commitment, you must return your HughesNet modem, power supply, and radio in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter).

 

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

Assistant Professor

Re: Unable to stream still (Update)

Well, you have a big conflict between what two different techs are saying. One said the cables need replaced, the second said no. Bottom line the second tech should have replaced the cables if that is what the work order stated.

 

Trust me, dial up will not be better. That second tech sounds like he needs to find another job.

Moderator
Moderator

Re: Unable to stream still (Update)

Kaiserfamily, 

 

After running initial diagnostics, we were able to determine that there is an issue with the transmitter and I would be happy to dispatch another technician to resolve the problem for you. 

 

-Jay

Sophomore

Re: Unable to stream still (Update)

Please do then. We are only available after 5 and all day on Saturday. I bought 3 gig of data last night and it was gone in under an hour! This system is all messed up.
Sophomore

Re: Unable to stream still (Update)


@Kaiserfamily wrote:

1. Buy a cell service hotspot for the house if I can find a good enough deal.

 

  The last time I looked at cell service hotspots they also had data limits.

 

2. Get a hard line again and go to Dial up because my speed on dial up would still be faster.


   Regular dial up is so slow I guess you're speaking of DSL. Although there is a friend of mine less than
a mile from my house that has it, I can't get it. If you can get DSL, it might be worth a try.

   IMO Hughes is not suitable for movie streaming, not because of speed ( which I have had no problems with ), but because of the cost of data, and limited band width. If enough people were streaming movies at the same time the system would probably choke.

  It might be cheaper just to order the DVDs from Amazon rather than paying for all those data tokens needed to stream movies.

  You may be stuck with Hughes,  like I am,  hoping to eventually get cable.   It's only about ten miles away from my house. I've been waiting fifteen years now, and it still hasn't come any closer.

 
Sophomore

Re: Unable to stream still (Update)

Streaming is just one of the issues. My wife works from home and lost her job because of the poor data. She had to find a new job which does not require any working from home. We were told the owner of our house had internet service before we bought it and then when I contacted service provider found out it was the smallest amount possible, just enough for email and alarm monitoring. I can not sell my house just because I can not get a good stream. I need to get a steady reliable data stream.

Assistant Professor

Re: Unable to stream still (Update)


@Kaiserfamily wrote:

 I need to get a steady reliable data stream.


We get this now with HughesNet but do realize some folks have problems. It also depends what your expecting from the service. Like I've said before we can video stream quite well although we don't do it for hours and hours a day because of the plan limits. Limited Internet connectivity is something to be expected when moving away from the masses.

 

Supposedly LEO Internet is still being planned but who knows if and when it will be available for residential customers in the US: https://www.networkworld.com/article/3295597/internet/an-internet-for-everyone-not-yet.html

Moderator
Moderator

Re: Unable to stream still (Update)

Kaiserfamily, 

 

Your Dispatch is currently scheduled for Monday, Dec 10, 2018 between 12/10/18 and 05:00 PM-08:00 PM. If you need to reschedule for whatever reason, please call us at  866-347-3292.

 

Thank you,

 

Jay

Sophomore

Re: Unable to stream still (Update)

Tech support came out tonight. We had our channel switched from 19 to 17 along with our polarization. When tech left we were running download speed of 45 MBS. Within 30 minutes of him leaving we dropped to 14MBS and had already used 1 gig of data doing nothing. We are now 3 hours from him leaving with no one on internet and have used 3 gig of data. That much data usage with no one on internet seems unrealistic therefore I feel the problem has not been resolved.
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