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Unable to stream video: High usage periods

Sophomore

Unable to stream video: High usage periods

Hi Folks,

 

I'm two weeks into my new service and have encountered very slow speeds and been unable to stream during high usage periods. I'd like to know how my evening peeds compair to others because they seem inordinately low, even for high usage periods. We are unable to watch video at any quality. I run my own cloud plex server and can turn the quality down to 512k (.5mbps) and still get stuttering every few seconds. Unwatchable. Data saver on or off. Hulu, Netflix, cloud plex server, its all the same. Speed tests show speeds as low .1 or .2 mbps. In the time I've had the service, trying as hard as I can, I've only managed to use about 3% of my data. I would very much like to have the oposite problem. There are plenty of tricks I could use to get by on 1 or 2 mpbs but not 10% of that. I'm testing eith testmy.net, single device, hard connection to modem/router combo. During the day I see 5-6 mpbs when testing easy. A dream! Is this what I have to live with because of high usage periods??

 

Thanks!

19 REPLIES 19
Professor

Re: Unable to stream video: High usage periods

Speeds tend to drop with congestion, so high usage times (such as when everyone is home after work and everyone wants to stream at the same time) will drop everyone's speed considerably.  This is just a feature of the satellite service, which is not really ideal for streaming (although it can be done in moderation). 

 

I personally don't have a lot of trouble streaming (Netflix, Hulu, YouTube), though sometimes it can be dicey on weekend evenings. 

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

@indogwetrust wrote:

Hi Folks,

 

I'm two weeks into my new service and have encountered very slow speeds and been unable to stream during high usage periods. I'd like to know how my evening peeds compair to others because they seem inordinately low, even for high usage periods. We are unable to watch video at any quality. I run my own cloud plex server and can turn the quality down to 512k (.5mbps) and still get stuttering every few seconds. Unwatchable. Data saver on or off. Hulu, Netflix, cloud plex server, its all the same. Speed tests show speeds as low .1 or .2 mbps. In the time I've had the service, trying as hard as I can, I've only managed to use about 3% of my data. I would very much like to have the oposite problem. There are plenty of tricks I could use to get by on 1 or 2 mpbs but not 10% of that. I'm testing eith testmy.net, single device, hard connection to modem/router combo. During the day I see 5-6 mpbs when testing easy. A dream! Is this what I have to live with because of high usage periods??

 

Thanks!


 

 

 

 

 

Distinguished Professor IV

Re: Unable to stream video: High usage periods


@indogwetrust wrote:

In the time I've had the service, trying as hard as I can, I've only managed to use about 3% of my data.


During your first twenty days of HughesNet service your service is in what's known as a "relaxed bandwidth" state.  During this time your data is continually replenished by HughesNet.  After these initial twenty days your data will start being counted normally.  The relaxed bandwidth state is mentioned in the Welcome email sent by HughesNet.  

 

That you managed to use 3% of your data before refill with a speed so low is odd, but it might indicate that you're actually using more data, and are getting higher speed, than you realize.  What I mean is, it's possible that one or more of your connected devices are using bandwidth that you aren't aware of.   

 

When testing your speed, especially if testing for troubleshooting purposes, you should use a single device that is connected to the HughesNet modem with a LAN cable, not a WiFi connected device.  Additionally, the WiFi in the HT2000W modem should be disabled.   This will ensure that nothing is sapping any additional bandwidth while the speed testing is being performed.  

 

To disable the WiFi, see 5.c. under "How do I manage my built in WiFi modem?" in this PDF.  Be sure to click "Save Settings" after unchecking "SSID Enable" for each radio individually.  In other words, uncheck "SSID Enable" for the 2.4Ghz radio, then click Save Settings, then do the same for the other three (2.4Ghz Guest, 5Ghz and 5Ghz Guest), one at a time.  The reason for this is if you do two or more at the same time, then click "Save Settings", the settings won't hold, so you have to do each one individually.  Kind of a pain, but it is what it is.  Also, be sure to perform these actions with a LAN cable connected device, not a WiFi connected device.  Then run your speed test(s) with your LAN cable connected device.   

 

As well, when you run the tests, it would be best for you to run them while signed into an account you've created at testmy.net, as it will save the test results in a single location so they can be looked at by a rep or engineer, if they need to do so.  Using testmy.net is also required if you're asked to run tests by the reps.  Also, make sure to use the manual 25MB test size for download tests and the manual 4MB test size for upload tests, if you run any upload tests, that is.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Unable to stream video: High usage periods

Its not actually 3%, I just wasn't used to the odd way the meter bounces around when you are looking at it sometimes. It looked briefy like I had used that much, but no, you are correct it is holding steady at 100%. Thank you for explaining that part.

 

I did mention that I am current testing with testmy.net. I also mentioned that I am using a single device, connected via "hard line" as I put it, meaning lan cable. I will post results when my automatic tests are done. 

Distinguished Professor IV

Re: Unable to stream video: High usage periods


@indogwetrust wrote: 

I did mention that I am current testing with testmy.net. I also mentioned that I am using a single device, connected via "hard line" as I put it, meaning lan cable. I will post results when my automatic tests are done. 


I should have mentioned that I saw that you had done so, but I mention those aspects to ensure that people know it should be done that way for troubleshooting purposes, even if they've already been doing so.  A miscommunication, on my part.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Unable to stream video: High usage periods

OK I finally noticed you spedifically said to do manual 25 MB test, here is my first one. This is typical of what I have been seeing in the evening. I'd like to know if this is considered reasonable.

 

https://testmy.net/db/2qwcVxW_I

Distinguished Professor IV

Re: Unable to stream video: High usage periods

@indogwetrust

 

This link will enable the reps to look at all of your test results in one place....

 

https://testmy.net/quickstats/indogwetrust

 

To answer your question, you should get at least a few more tests in, and preferably at different times of the day, but if that's indicative of what's to come, then no, that's not considered reasonable at all.  It's a terrible speed.  

 

You have the WiFi disabled, correct?  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Highlighted
Moderator

Re: Unable to stream video: High usage periods

Hello Andrea,

  I'm glad you found the community, thank you for posting. I am sorry to hear you are receiving slow speeds. I have made some adjustments to the modem in hopes this will help improve your speeds, you should notice a difference in a few hours. If your speeds do not improve, please continue to do random speed tests and I will proceed to the next step of troubleshooting. 

Thanks,

*Felicia*

Sophomore

Re: Unable to stream video: High usage periods

Thanks for the link. Yes Wifi is disabled, both radios. It certainly is a terrible speed. I'm relieved you agree. 

Sophomore

Re: Unable to stream video: High usage periods

OK, will conitnue obsessivly testing. Thanks for the interest.