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Unbearebly slow internet we are going to cancel if it isnt fixed

New Member

Unbearebly slow internet we are going to cancel if it isnt fixed

We aren't over our data allowence for this month and yet the internet is too slow to watch a YouTube video on any quality and im downloading a video game at 10 kbs and it says it will be done in three weeks not to mention we were lied to when we got this service as we were told we would be able to play FPS games on this yet the ping is 800 and thats impossible this is insane its 100+ dollars a month for essentially not having internet
1 REPLY 1
Associate Professor

Re: Unbearebly slow internet we are going to cancel if it isnt fixed

Highly unlikely you was told that you could play an FPS on Hughesnet, they have to make disclaimers about certain types of games, such as "twitch action" "shooters" "real-time strategy" not being usable on Hughesnet due to the latency inherent with satellite.

To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform 3-5 tests during different parts of the day. Then share the account results link with us here.

Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 25MB size download test file ONLY

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.