Hi again Wilbert. We would normally pull the sales call recording to see what the agent stated to you and make sure that you are taken care of. Unfortunately, we don't have a sales call recording to review for you so all I can do is read your troubleshooting notes regarding the upgrade.
Again, I'm sorry that the Bonus Byte time and how our bandwidth works was not explained to you during your phone call. Please check your token bucket and I hope that this offers some help.