While he was still on the call with the sales rep I asked about the 10GB anytime and 50GB 2am-8am which was stated on the website. She informed us that this information was wrong and she didn't know why they word it like that. She reassured us we would have 60GB to use anytime.In addition to HughesNet's own direct sales group, there are several national, independent HughesNet resellers that "look and sound" like HughesNet. If you post your modem's serial number, one of the HN staff here will be able to locate your account information, and possibly be able to retrieve and review a recording of the sales call.
While a sales call review is defiantly in order and I'm sure will soon follow.
As to your data running out within two weeks .......
!0 GB is only 10,000 MB for the month or 333 MB per day on average and that is easily consumed if your system is not tightened down pretty good.
Can you tell us something about your network ?
Number of users ?
Multiple computers/devices ?
Operating System(s) ?
We can help you to conserve data and get the most from your Hughes system with a bit of info.
Sometime back there was another user in a similar situation and while the topic is rather lengthy it DOES progress and it does offer insight into tracking and controlling data consumption with a program called GlassWire.
I would encourage you to read the complete topic:
Just out of curiosity, do you know a lot about computers?
Evidently that's the magical solution. Every time someone has a problem with running out of data, the solution is to buy a used Mac. Don't configure anything, but buy a Mac.
I'm on day thirteen and have used a total of 750MB/290MB. I've kept a desktop, a laptop and a netbook up to date with Windows 10, including the recent cumulative update, and browse, Facebook, shop, etc. What does this tell ya? LOL. I think I'll hold off on that Mac.
I hope the call isn't too "defiant." Sorry, I couldn't resist.
There is no singular "it" for the Apple Macintosh computer line.
Like other computer related equipment Apple offers a range of products starting with a entry level and ending with their most expensive top end model.
As to Facebook using a lot of data ... well it CAN, depending on settings and user habit.
Auto-start of videos can use a lot of data. That function can be turned off as well as ad blocking extensions for browsers will reduce unnecessary data usage.
There are programs such as Facebook Purity that can be installed that allow easier access and finer control of Facebooks "offerings".
Is your router password protected ?
Besides the above do you have encryption enabled on the wireless portion of your router so that only authorized devices can connect ?
Carefully go through all settings on all computers and devices to ensure that all cloud and sync functions are disabled.
When shutting down do a true "power off" not just sleep or hibernate.
An average of 333 MB per day is going to take very careful management.
Having phones with access to your Wi-Fi can be a big problem.