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Unusable During Peak Hours

Re: Unusable During Peak Hours


@RubberBiscuit61 wrote:

I ran a 24 hour test this weekend with wireless disabled on the router and only a single test PC connected directly to the router. We did not use the internet for anything other than running these tests.  Results are here:

 

http://testmy.net/quickstats/RubberBiscuit61

 

One tech told me a few weeks ago that they consider anything less than 15M unacceptable, but a different tech told me there are no guarantees during peak hours and my experience is not uncommon, while yet a different tech told me my experience and results are very unusual. 

 

Does anyone agree I have a problem during peak hours?  Or is this working as designed?  Should I expect the service to be unusable during peak hours?  

 

Interesting that these testmy.net results are higher than my previous HughesNet Speet Test results.  In my opinion, though I've read on this board that testmy.net results are more accurate, the HughesNet results more closely represent my user experience.

 


Your #s look good to me over the weekend.  I see only a couple blips of low 8 or 11Mbps.  The rest are well above the 15Mbps they don't like to see folks be under.  With those speeds, and the correct settings at Netflix or the like, you should be able to stream do what you like.  Sure I bet every now and then some buffering will happen, happens to me even when I have fast speeds, but over-all it gets through most shows OK.

 

I was expecting to see some 1Mbps downloads in your test but don't so that is a good thing.

 

TJ

 

 

 

Moderator
Moderator

Re: Unusable During Peak Hours

Hi RubberBiscuit,

 

Thanks for running and posting your testmy.net speed tests, I can certainly send your results up to the engineers. First I'd like to issue a complimentary dispatch to get your dish re-aligned before we escalate. 

 

Your dispatch is currently scheduled for our earliest available slot: Thursday, Nov 9, 2017 between 8:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #107363957 if you need to reschedule. Please let us know how the site visit goes.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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Re: Unusable During Peak Hours

TJ, yes there were only a few results less than 15M, but all three were in a row and during peak hours - which is my complaint.  I agree that even at 8M I should be able to stream just about anything I want, but I can not.  That is why I mentioned that the HughesNet Speet Test more closely represents my user experience.  I've had many, and I mean many, results using Speed Test at 1M or less.  Most of the time I can stream music, but rarely can I stream video during peak hours.  And sometimes even music stops playing during peak hours.

 

Sat Nov 04 2017 @ 9:40:48 pmDallas, TXarrow25 MB8.71 Mbps 1.09 MB/s2285226674977 TQAU8w2cmshare history
Sat Nov 04 2017 @ 8:40:09 pmDallas, TXarrow25 MB11.31 Mbps 1.41 MB/s2285226674977 8yjR52IKBshare history
Sat Nov 04 2017 @ 7:39:44 pmDallas, TXarrow25 MB11.79 Mbps 1.47 MB/s2285226674977 3PYemF21bshare history

Re: Unusable During Peak Hours

Liz, my service was just installed on Aug 30 and I've already had a realignment since then.  Happy to have another one done, but during the previous realignment, the tech also came inside the house to access the router.  Will that be the case again?  In other words, someone has to be home, right?

Associate Professor

Re: Unusable During Peak Hours

Re: Unusable During Peak Hours

Cool, agreed @RubberBiscuit61.  It is not what it should be.  Your boat sounds like ours on beam 55.  I can get some great #s too but when late afternoon early evening hits, it degrades.  Reboot of modem is what I have had to do and that always does not help. But I could live with 8Mbps usable during peak peak peak if I had too, if it still streamed and such.  I have my Netflix set to LOW and stream Youtube at 360p max.  Sometimes it degrades to 144 or 240p too.  144 is bad.  240 usable.  360 just about right.

I hope for a future all beams are cranking well and even during FAP, we can all still stream low rez video.

Hope your issue gets resolved soon.

TJ

 

Re: Unusable During Peak Hours

Great news, after the dispatch tech made some changes on Friday, my downloads speeds have all been more than acceptable even over WiFi.  I'm not quite ready to claim victory yet, because I want more time time to test.  Unfortunately, I've already used up most of my data for the month (mostly due to testing), so I will resume testing next month.

 

Once the download speeds were corrected, I was able to identify a couple of in-home issues that might be of interest to some readers:

 

1) Amazon Music to an Echo device over 5G wireless was problematic, but flawless over 2.4G.  Likely due to a rock fireplace near the router.

2) Even direct connected, my NetGear NeoTV was unable to stream a Vudu movie without constant buffering, but my Roku was able to flawlessly stream an Amazon Prime Video during peak hours.  I will test Vudu over the NeoTV next month once my data plan is reset.

 

Thanks~

 

 

Moderator
Moderator

Re: Unusable During Peak Hours

Good morning RubberBiscuit61,

 

Thank you for this nice update! Glad to hear your speeds have improved since the dish alignment. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

Thanks,
Liz

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