There's nothing "magical" about high data usage. It's one of two things. A technical issue, either related to the connection between the dish and the satellite or your device(s) and the modem (WiFi), or something legitimately using the data that you are likely not aware of. Chances are likely that it's the latter. As well, at the rate of data usage you're describing, that some web pages won't open, including those needing to verify credentials, would not be unusual.
For Windows based computers try Glasswire, which will monitor every bit of data used by the computer it's installed on, including what's used it. The free version is fine. Make sure to set the options like so...
As well, with Windows based computers, espcially Windows 10, refrain from using OneDrive and Windows Optimization, both of which can chew through data, especially the former.
Satellite TV receivers are also advised against connecting to HughesNet, as there is no way to control the data they can use. So, if you have one connected, you should sever that connection. Gaming consoles can also use a lot of data, even when they are off, or rather in standby.
You can see what you have connected to HughesNet here. It shows what is presently connected, and what was connected, but is no longer, since the last time the HughesNet modem was plugged in. This way you can see if something has been connected that you don't remember.
If you'ld like help in figuring out what is using your data, please read through the above information to see if anything helps. You may also need to perform some troubleshooting or answer further questions to figure out what is going on. Please also keep in mind that this Support Community is not the same as the phone help.
First, I'd be very careful about performing a hard reset on your modem. If you do it the wrong way you can cause an issue that requires a truck roll to get your back online, and which you'd be responsible for paying for.
Secondly, I'm sure the reps will reply. They are on M-F from approximately 8AM to 5PM EST.
Good luck to you.
Welcome to the community and thank you for posting.
So we can begin addressing your speed concerns, please create a testmy.net account and run 3-5 tests during different parts of the day.
Post your test results link here in your thread. If you're working with us in the community or social media, only testmy.net speed test results are accepted to be considered for escalation to our corporate engineers. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (wifi must be disabled*, NO third party Router or Wireless devices can be used for testing)
-use the 25MB size download test file
-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in-depth guide on running the tests, please visit: http://hninfo.us/speedtest
*If you don't know how to disable the wifi in the HT2000W, read "How do I manage my built-in WiFi modem?" in this PDF: http://customer.kb.hughesnet.com/Documents/1041318-0001_a.pdf
Click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, 2.4Ghz Guest, 5Ghz, 5Ghz Guest).
You are welcome. That is the correct link, thanks. We request speed tests to understand how we need to escalate the issue. If the speeds are good, but you are still experiencing slow service, it can be an underlying issue with equipment possibly.
It seems you have a ticket open with our Executive Customer Care, and I can see they have attempted to reach you. It looks as though they try to call in the early afternoon, and I am sure they will attempt to try and call you again tomorrow.
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.