Good morning Daniel,
Sure, we can certainly send you a modem. There currently is a backlog at the warehouse so the modem will take longer to be shipped out. I'll create an order for you now.
Once you receive the modem, connect and power it on up to an hour so it will activate automatically. You do not need to return the old modem. Please dispose the old modem properly according to your local waste management guidelines.
Your patience and understanding are much appreciated.
You're welcome, Daniel. I'm sending the modem free of cost to you, and does not change your plan nor committment.
Hi Daniel,
Due to the backlog at the warehouse, I don't have an ETA. I'll check periodically this week if there's any update on your order.
Your patience and understanding are much appreciated.
Good morning Daniel,
I see in our system that the HT2000w was delivered last Wednesday. Hope you're enjoying the new modem! This might've already been included with the modem, but just in case, here's the HT2000w user sheet.