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Updating profile info

Moderator
Moderator

Re: Updating profile info

Good morning FishinFan,

 

Thank you for the update, I've sent this over to engineering.  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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Freshman

Re: Updating profile info

I clear history and cookies before I login to this site all the time.  So that is not the problem.

Freshman

Re: Updating profile info

Is this ever going to get fixed?  It's going on 3 months.

Professor

Re: Updating profile info

They referred it to engineering a week ago; you may want to give them more time. 

Moderator
Moderator

Re: Updating profile info

Hi FishinFan,

 

I've just pinged our engineers for an update on this, I'll reach back out to you either way by the end of the week with a resolution.

 

  Your patience and understanding are much appreciated.

 

Thanks,
Liz

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Moderator
Moderator

Re: Updating profile info

Good morning FishinFan,

 

Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

 

Thanks,
Liz

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Freshman

Re: Updating profile info

I am surprised there are not more complaints about tech issues on the board.  It looks like nothing ever gets fixed.  All you do is give people the runaround making it look like something is being done, when actually nothing is.  If you aren't or can't fix an issue you should just tell people straight out.

Highlighted
Professor

Re: Updating profile info

That's because most of their 1 million customers are happy with the service. 

 

I take it you're not happy with whatever Liz sent you via PM?  If so, keep on working with them. Alternatively, you can always cancel your account if it's so troublesome to you.  

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

Freshman

Re: Updating profile info

Follow Liz's instructions and give her the info. she requests and focus on getting your problem resolved and it will happen.

 

Rant and rage only delay progress.

 

It is human nature to get upset when things go in a different way other than that we want, need, and/or expect. I've been there-done that.

There is several approaches to these situations and one must decide on the best one leading to the quickiest and/or best resolve.

 

If one really is serious in getting help from someone it takes having an understandable and respectful  commuication between each party.

 

I've have many times read or listened to ones concerns which made no sense only because the person was not telling it as if they, themselves were hearing it for the first time and by doing so, leaving out crucial information that would otherwise made perfect sense.

 

The next line is not directed, directly at you but, to all.

 

Always reread the question and then reread and LISTEN to your respond.

 

In closing, go back and reread the opening line.

 

Cheers and Good Hunting

 

Freshman

Re: Updating profile info

I always read what was being asked and responded with the appropriate information.  Saying it will eventually get fixed is funny.  It's been 3 months and it still is not resolved.  Yes the pm from Liz was only a case number so I wouldn't have to pay an etf if I cancel.  Sounded to me like they want me to cancel.