Good morning Lakeranger,
Welcome to the community and thank you for posting. As sgoshe and Charles have already noted, you're outside of the Jupiter satellite's footprint, so your only HughesNet option is to have either the Connect or Connect Pro plan on the HN9000 modem.
We've run remote diagnostics on your site to determine if there was anything wrong with the HughesNet equipment and their connection to the satellite, and all is clear.
To help us address your speed concern, please connect your computer directly to the modem and run some speed tests for us to evaluate. Please run a set of 5 speed tests 3 times over the course of a 24 hour period for us to properly evaluate your speeds.
Speed test:
http://consumer.performancetests.hughesnet.comYour patience and cooperation is appreciated, and we look forward to hearing back from you.
Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.
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