cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade From HN9000

Lakeranger1
New Member

Re: Upgrade From HN9000

But these speeds are NOT what the Hughesnet speed test indicates.  And Hughesnet had always been adamant that we use their speed test as they said the others were not accurate.  My computer doesn't act like I'm getting these speeds as it's very slow at downloading.  Also Testmy.net uses a different scale than Hughesnet (Mb/s vs Kbps).  Hughesnet is between 200-300Kbps and Testmy.net shows 1.2Mb/s.  How do these compare?
Liz
Moderator
Moderator

Re: Upgrade From HN9000

Good morning Lakeranger,

Thank you for your test results. As sgoshe has stated, these speeds are already exceeding your plan offerings. I can assure you that the testmy.net speed test is acceptable for our engineers, as they are the ones who have suggested the specific method for running tests there, e.g. using the 12 MB test file spaced 5 min apart, etc.

So even while directly connected to the modem, how does your standard browsing experience fare? 

If you were to visit purple.com, does it take a long time before you see its purple background?

If you find that downloading seems slow, what is it you're trying to download? How big are the files?

Looking forward to hearing back from you.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Lakeranger1
New Member

Re: Upgrade From HN9000

Why does the Hughesnet Speed test results show very slow speeds, like 155kbps just a few minutes ago?  I still believe my speeds are very slow as everything I download or open is very slow.  I don't even attempt videos as they keep stopping /starting/ stopping.  They are too frustrating to watch.
Liz
Moderator
Moderator

Re: Upgrade From HN9000

Hi Lakeranger,

If we can get some testmy.net results done while directly connected to the HughesNet modem around the time you are experiencing slow speeds, that would show the engineers approximately what speeds we're dealing with. I'll send you some additional tokens for the tests. Also, we appreciate your loyalty as a long time subscriber, so I'll also go ahead and ship you a complimentary router to use. Let us know how that works out for you.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

rrshofar
New Member

Re: Upgrade From HN9000

Lakeranger,
I have Verizon "antenna can," 30Gb 120/month. Runs smooth and great until 30Gb are gone. Then they start charging. Huges net just slows you down after your GB's are used up.
We watched 30 episodes, 42 minute each and used 30GB on Verizon.
I am stuck with both hugesnet and verizon.  I canceled hugesnet switched to verizon [2yr contract].
and had to reinstate hugesnet $25. and a new 2yr contract.
So, you are doing very well.
4SaltyChips
Lakeranger1
New Member

Re: Upgrade From HN9000

Liz,

I apologize for not getting back to you concerning the new router.  I've been extremely busy the past few months.  I connected the new router and don't see any increase in speeds.  It still appears to be very slow, many times the sites will timeout before loading, including My Dashboard.  In fact I recently mysteriously used up all my data last month and this month on the first few hours I used 9GB of data when I wasn't even home. This may be unrelated to the speed issues and  I'm trying to find the culprit on my system but have not yet.  In over 10 years of Hughesnet I've never used up all my data allowance yet in just a few days I used up 2 months worth.  I've requested my case be escalated to the Advanced Tech Support and was assured by 2 different support staff that they would escalate but apparently this has not be done yet.  Please review these cases:  54873074,  54883995, and 54885856.  Thank you for your assistance and sending me a replacement router.
GabeU
Distinguished Professor IV

Re: Upgrade From HN9000

Lakeranger,

With regard to the data usage, have you tried to run a data leak test?  if not, the following gives instructions...


https://community.myhughesnet.com/hughesnet/topics/wheres-my-bytes-how-to-test-for-data-leaks




Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Gwalk900
Honorary Alumnus

Re: Upgrade From HN9000

Slow speeds can go hand in hand with data loss as limited bandwidth is being syphoned off by whatever is causing the leak.

Here is one procedure:


There can be many reasons for losing data. In the end though it can only be either on the Hughes end or on the users end,

You should run a modem isolation test to see if it is on the Hughes end,

Here is the official graphic:



Follow the steps above and post screenshots of the before/after usage meter and the disconnect/connect times.

If you find that no usage occurs with all of your networked equipment disconnected we have to conclude that the usage is caused by something within your network.


While the following is a repost I think the steps apply to your situation as well:


In the event that no data was used during that period we can only conclude that "something" "somewhere" within your network is using data. It then becomes a "whodunit" and there are methods to determine that.

Divide and Conquer is the name of the game ... and it is essential.

A typical "home network" looks like this:


It is much too complicated to determine the "leak"

The Modem has access ... but we already performed an isolation test

The Router "guts" have access

Anything and everything with wireless range .. both authorize AND unauthorized devices COULD have access

Finally all wired computers have access.


During the troubleshooting phase the "network" MUST be reduced to the minimum number of variables.

It needs to have the router removed from the equation so as to look like this:

The number of variables has been brought down to a manageable level.


It now is time to download and install some software to track usage and identify what program and what process is or has been running and using data.

For this we need Glasswire:

https://www.glasswire.com/ help/

An important point here .....

GlassWire will only monitor the single computer upon which it is installed.

Later as the router is reintroduced, GlassWire will have to be installed on every Windows computer that is connected to the router


Another point to be made here is that if Windows IS the root of the issue ... it uploads/downloads sporadically .. it may take time to "catch it in the act".

So as to not "torque" the amount of usage displayed by GlassWire we need to change a couple of settings ... we don't need to count (later on when more devices are connected) "local" traffic.

Here are my suggested settings:

(click on picture for larger image)


Understanding the results:


Each computer, one by one needs to go through this process.

Once all wired computers have been "cleared" we can add the router back in to the mix with one major exception .... we have to disable the "radio" ...

We then want to test the "network" consisting of all "cleared" wired devices and the router "guts" to ensure they work well together as a whole.

Now comes the stickey part the re-introduction of the routers wireless function.

Its tough because I know of no software that will load on the variety of devices that CAN connect ... cell phone, tablet and so forth.

On laptop computers you can od course load GlassWire but that still leaves many potential avenues open.

The "Poor Mans" method requires great discipline. ALL devices other than a single one have to be and remain in a "hard off" state and that is not easy to do.

Run that single device over time and monitor usage carefully while still running Glasswire and the "difference" is ... the amount used by THAT device.

Of the devices ... Apple stuff is probably the worst ... VERY large updates on a random basis and the updates are very prone to "break" during download causing them to restart from the beginning ... massive data loss there.

It is essential that the router be properly set up !

Guest access MUST be disabled in the routers internal GUI

No "open network" :  

WPA-PSK [TKIP] encryption at the very minimum !

Clear all devices one by one with the understanding that the usage may be sporadic.

There are higher end routers that WILL track usage by individual device but these may be out of reach (about $200) for the casual user. That is the only way to be SURE of what is going through a network.





Liz
Moderator
Moderator

Re: Upgrade From HN9000

Welcome back Lakeranger,

Gwalk and Gabe beat me to it, as I was also going to suggest doing the LAN cable test and checking out GlassWire to help you monitor where your data is going moving forward. We can't see where the data goes after the fact, which is why GlassWire helps in this case.

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Lach Elting
New Member

Re: Upgrade From HN9000

Liz

What is the best HughesNet Modem thats currently available?  We are located in Cabo San Lucas area.  Our modem is super old and are due for an upgrade. We hope to improve conectivity.   Thanks!