Hi, I need to see the data usage history, by device. I just had a leak of 5 GB of data in just a couple hours, all while my fiancee and I weren't even using our computers or phones. We were sitting eating dinner, playing a boardgame, 2 hours go by and I go to my computer and find that half my monthly data is gone in less than 24 hours.
There used to be a 'Tools' section of the old customer login section, which I believe had something that could have been used for this. This section seems to have vanished on the new site, along with many of the other useful features. And the new site is super glitchy... many dead links and such. I need to be able to see what device of ours, if any, was responsible for this. We are very familar with HughesNet severe data limitations, and we both know not to download any large files during the day, so I see no reasonable explanation other than some issue on HughesNet's end.
My experience with HughesNet has been a constant battle, always just moving from one problem to the next. Please help.
Daniel, HughesNet has never provided anything that shows usage by device. There is software (Glasswire) that can be installed on each Windows device and routers that will show it, but nothing provided by Hughes.
I agree the current usage graphs and tools are lacking from what was provided previously.
Daniel is likely reffering to the now defunct hourly history usage display. Like BirdDog said however, Hughes never did have any way to determine what devices were connected and using data.
The only way to get an accurate picture of that info is to have a router that tracks usage per device.
Example: Asus RT-AC3100
I have had similar issues. Actually mine was that data was being charged against the wrong pool of data. This has happened to me twice. Mods have been very helpful in restoring my data. Hopefully you'll have the same experience.
In the meantime, there are several free tools out there that will monitor your data usage.
Just search: upload download monitor
But you will probably have to install the tool you choose on each device.
I use vnstat on Linux. Very accurate.
That is a great thought Curtis except that individual software will still only cover and measure the usage of known devices that the software is installed on. It does not address the point of the Network ... the Router of which all data must pass .. including the following:
> Poor Network Router security< (both wired and wireless)
> Mis-configured or misunderstood or overlooked Router 'services'<
> Router vulnerabilites such as WPS, Guest Accounts and outdated firmware to name a few<
In regard to vnstat, I am on linux ubuntu 80-90% of the time and I will be using this tool to monitor my upload and download data until something better comes along.
Neither the HughesNet Usage tool nor the modem tool are of any help to me partly because they don't update properly. For instance, yesterday, Saturday the 1st, I monitored my use closely and I was only on the internet for a brief period of time during regular hours yet somehow I used 700mb of data. I only surfed a few pages and did not do anything multimedia so how could I have used 700mb of data?
Something is wrong. A couple of months back, several gbs of data were taken from my anytime pool when I was very careful to make sure any download was started and finished before 8AM. I didn't catch this early enough so only a few gbs of data were replaced. This month at least 1gb was charged against the wrong pool of data and I believe this happened again yesterday.
What devices to you have connected to the service? There are different apps and methods for different devices that can tell you what each is using.
Glasswire for Windows. The free version is fine.
Activity Monitor for Apple based products. The app is built into the Apple OS. Look under the "Network" tab.
Other products have others apps.
Hi Gwalk, I dohave an Asus RT-AC3100 with Asuswrt and see no way to get to the page you display that gives bandwidth used by IP. Are you using some other firmware. I bought it to track my Exede bandwidth when 7 gigs disappeared in 12 hours...ha.
I am pretty sure @Gwalk900 is using a version of Merlin, but don't quote me on that.