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Usage meter javascript error

Assistant Professor

Re: Usage meter javascript error


@ZPHughes wrote:

What do you know? 


I know for a fact that it does work in the latest Win10 update, and that the tech support person is misinformed.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Distinguished Professor III

Re: Usage meter javascript error


@ZPHughes wrote:

I was told by one of HN phone tech suppport people that Usage Meter won't work with the latest W10 update and he advised me to just unistall it and to use HN website, instead, to see my usage. Another rep had no clue about what the fisrt one said.  

What do you know? 

 

Thank you. 


The rep that told you this was wildly misinformed.  The HughesNet Usage Meter works just fine with the latest revision of Windows 10, as well as all previous revisions.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Usage meter javascript error

GabeU -

YOU ARE BRILLIANT, AWESOME, WONDERFUL, ETC!!!

I followed your instructions to @jimmie_evlyn to fix  "Usage meter javascript error".

It worked! Cleaning the registry is essential. So happy to get this fix after so many months.

I must be naive, becaiuse I can't figure out why paid HughesNet Advanced Tech Support  people cannot solve a number problems that you and other online tech community "angels" ARE able to solve. KUDOS and much thanks for your time, sharing, and effective help!  It has been a real stretch for me to learn to use this online community, but well worth the effort.THANK YOU for being there. HughesNet customers sure do need you, especially when all else fails.

@ctpowers

 

Distinguished Professor III

Re: Usage meter javascript error

@ctpowers

 

I'm glad it worked for you.  This error can be a real annoyance.  Hopefully the engineers will fix the issue with the next version of the meter.  

 

As for the community, you can definitely learn a lot here, including things that really don't have much at all to do with HughesNet itself.  It's a great community, without a doubt.  Smiley Happy  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Usage meter javascript error

.Just popping back in to see if there is anything new here.  For months I have simply been going to their website to track my usage.  I would love to have that meter back.   It is just so quick and easy to use.  I had hoped they might have something new that works without sending me into parts of my computer with which I am unfamiliar.  Guess not.  Could you please tell me again step by step how to get to where I need to go to clear my computer of the remnants of the old usage meter?

Distinguished Professor III

Re: Usage meter javascript error

@jimmie_evlyn

 

Are you speaking of actually removing all remnants, or just what you need to in order to get it working again?  If the former, it's a bit of a process.  As you have to uninstall the meter, search by name and such for additional files to delete, then run something like CCleaner to clear the registry of all remnants.  

 

If you're talking about the process to get it working again, it's the following, which is a copy/paste....

 

 

The instructions for the JavaScript error.  Credit goes to @MarkJFine

 

 In the event that this happens:
1. Fully quit the Usage Meter from it's own menu by clicking on the donut in the menubar and clicking "Quit".
2. Look for the following directory
   Windows: C:\Users\[your User name]\AppData\Roaming\
   Mac: /Users/[your User name]/Library/Application Support/
3. Carefully delete just the "HughesNet Usage Meter" folder under that and empty the trash.
4. Restart the Usage Meter. This will regenerate all the underlying information as if it were run for the first time, thus correcting the error.

 

Regarding Windows, you'll probably have to change your folder options to be able to view Hidden Items to see the AppData folder and its contents described in the directions.  To do so, click "View", then check the box for "Hidden Items", as you see in the red boxes in the picture below.  When you're finished with the procedure, uncheck "Hidden Items" so they are hidden again, as they are hidden by default for a reason.  If you have a Mac, I'm not sure if you have to unhide anything. 

 

Screenshot (72).jpg


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Usage meter javascript error

Thanks, Gabe.  As I've said before, when I ask for step by step directions, this is what I need to know:  2. Look for the following directory
Windows: C:\Users\[your User name]\AppData\Roaming\.  How do I get to that directory/folder?  Can anyone tell me that?   That is the first thing I need to know ikn order to do what needs to be done.

 

Also, I have just seen where they have a new meter,  Will that work without makikng any olther changes?

Distinguished Professor III

Re: Usage meter javascript error


@jimmie_evlyn wrote:

2. Look for the following directory Windows: C:\Users\[your User name]\AppData\Roaming\.  How do I get to that directory/folder?  Can anyone tell me that?   That is the first thing I need to know ikn order to do what needs to be done.  


You click on "This PC" on your desktop, then click on C, then each thing that shows after that, but you have to enable the Hidden views to be able to see the AppData folder and further.  

 

So, you'd click on the This PC icon on the desktop, then C, which is sometimes labelled "Local Disk", then Users, then the folder with your name (NOT the Public or Default folder), then AppData, then Roaming, then right click on the HughesNet Usage Meter folder and click delete.  Then restart the meter.  When it restarts it will rebuild the HughesNet Usage Meter folder you just deleted, which contained the corrupted information.  

 

 


@jimmie_evlyn wrote: 

Also, I have just seen where they have a new meter,  Will that work without makikng any olther changes?


I'm not familiar with a new HughesNet Usage Meter.  The newest one is 6.7, which has been out for many months (last year, maybe?).  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Professor

Re: Usage meter javascript error

You click on "This PC" on your desktop

 

None of my laptops came with the "This PC" icon on the desktop. I have to click the File Explorer icon...

Distinguished Professor III

Re: Usage meter javascript error


@maratsade wrote:

You click on "This PC" on your desktop

 

None of my laptops came with the "This PC" icon on the desktop. I have to click the File Explorer icon...


That's interesting.  It's probably just the way I set mine up and I forget that I do that.  Sometimes it's called "Computer" or "My Computer" as well.  I actually had to look for File Explorer as I've never used it before, though I often see it mentioned.  

 

But, yeah, you can get to C (Local Disk) through Start > Windows System > File Explorer and then clicking on This PC in the tree on the left.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit