It has been since I updated to Win 10, right when it was first available, that I have had this problem. (A long time ago I might add.) Perviously I was just uninstalling, deleteing anything I could "see" refering to HughesNet Usage meter and reinstalling. No joy there. It was not until I deleted the hidden items and running CCleaner, then installing the latest version of HughesNet Usage meter did I sucessfully get it to run.
Thank you so much!
You're very welcome. I'm glad you found the info helpful and you were able to get the issue fixed. It's an annoying one, that's for sure.
Congrats rondekarske on getting that meter to work. I'd love to have mine working but gave up on it long ago. I"m happy for anyone who can get it to work. I think it is time Hughesnet came up with something that works that does not require non-technical people to go into areas of their computers that could cause additional problems. Thanks for the notification. I always like to know if something has changed.
You're still having the same issue? Have you gone through the steps of deleting the HughesNet Usage Meter folder inside "C:\Users\[your User name]\AppData\Roaming\"? Remember, you have to enable the hidden items view to be able to even see the AppData folder and its contents.
Also remember, before deleting the HughesNet Usage Meter folder you must quit the meter that is running before deleting the folder, which you do by right clicking the green or blue donut in the taskbar and clicking "Exit". Then delete the HughesNet Usage Meter folder. Then restart the meter by clicking on the shortcut on your desktop or the application in your Start Menu.
Conversely, if you don't see any green or blue donut in the taskbar, even when clicking the up arrow thing in case it's hidden, you can quit the HughesNet Usage Meter through the task manager. Press CTRL+ALT+Delete at the same time, and click on Task Manager. Then, on the Processes tab, look for the HughesNet Usage Meter entries. There will probably be two. Right click them and click End Task. Actually, Right clicking on the one with the green donut will probably quit both of them. If it doesn't, make sure to quit the other one, too. Then, delete the HughesNet Usage Meter folder mentioned above and restart the meter. It should work.
ONLY use the task manager method if you don't see the meter in the taskbar, even if hidden, and make sure to ONLY quit the HughesNet Usage Meter entries, nothing else. If the entries are changing place it's because they are listed by amount of CPU or Memory usage each entry is using, which constantly changes. Click on Name to stop it and have the entries listed by name.
Did upgading to the Gen5 modems cause this issue?
Upgrading to Gen5 is not the problem. The problem lies with Hughes as when the "NEW" status meter was upgraded ,the status meter will crash when you have a power loss and computer on. This problem has and will always be there until Hughes writes a new code that is not prone to crashing!
Constantly seeing people uninstalling Usage Meter and Java then reinstalling them, only to find out it did nothing.
The posts that suggest that fix should be rooted out and burned.
The problem is and has always been with corruption of the local user files on every platform. Unistalling always leaves those behind.
I was told by one of HN phone tech suppport people that Usage Meter won't work with the latest W10 update and he advised me to just unistall it and to use HN website, instead, to see my usage. Another rep had no clue about what the fisrt one said.
What do you know?