cancel
Showing results for 
Search instead for 
Did you mean: 

Usage meter unusable

New Poster

Usage meter unusable

On two different  laptops I have had the Usage Meter totally fail.  It will download and then tell me there is a javascript error and it cannot itialize.  EVERYTHING else on my computer that needs javascrpt works. 

 

3 REPLIES
Professor

Re: Usage meter unusable

Try this fix:

 

1. Fully quit the Usage Meter from its own menu by clicking on the donut in the menubar and clicking "Quit".
2. Look for the following directory
   Windows: C:\Users\[your User name]\AppData\Roaming\
   Mac: /Users/[your User name]/Library/Application Support/
3. Carefully delete just the "HughesNet Usage Meter" folder under that and empty the trash.
4. Restart the Usage Meter. This will regenerate all the underlying information as if it were run for the first time, thus correcting the error.

Distinguished Professor III

Re: Usage meter unusable


@StellaS119 wrote:

On two different  laptops I have had the Usage Meter totally fail.  It will download and then tell me there is a javascript error and it cannot itialize.  EVERYTHING else on my computer that needs javascrpt works. 


Is this happening when you are trying to install the Usage Meterr or after it's already installed and it's trying to run?    


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator
Moderator

Re: Usage meter unusable

Good morning StellaS119,

 

We're closing this thread since we never got a reply from you. I hope maratsade's suggestion worked for you, it has been a good workaround for other customers with similar issues. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->